Regional After Sales Manager Job in Kenya

Summary: Our client, a multi-business enterprise comprising automotive and non automotive business, strategically located to ensure optimal service and delivery output to all customers is looking to fill the position of a Regional After Sales Manager.
Reporting to the Divisional General Manager – Agriculture Division, he/she will be responsible for the overall service and parts business in the Region. Key Responsibilities

Your key responsibilities will include:Responsible for all Agricultural Division Service and Parts business through the whole East African region.Ensure the profitability of each department; Service and Parts in the E.A Region through the branch and dealer networkWork closely with the regional branches and dealers in ensuring the franchise standards are met and maintained for both Parts and Service.Manage the recruitment of qualified people in line with overall business plan in order to provide good and quality after sales service.Overall responsibility for all technical issues for the Agricultural Division and communicating directly to the suppliers with regards to any technical issuesHandle all warranty issues and communicate directly with suppliers with regards to issues and follow up with credits due to Division from suppliers.Carry out Parts scaling and ensure order process is in place to support the machines throughout the region.Plan a technical training program on a continuous basis for both parts and service for the staff across the region.University degree in Agricultural Engineering from a recognized universityAdditional training in Customer Relations Management is an added advantageAt least 5 years experience in similar position from within the Agricultural Machinery sectorStrong Customer Relation skillsAbility to analyze problems effectively and solve complex issuesResult orientedSelf motivation and ambition for personal and professional achievementProactive with a strong sense of urgencyAble to build relationships and networksStrong communication and negotiation skillsAbility and willingness to travel extensively within the regionCompetent driver with clean driving license Send your application including a cover letter indicating your desire to work with our client a detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email address, and the names of three professional referees by close of business Friday 6th December 2013

Adept Systems
Management Consultants
P O Box 6416, Nairobi, GPO 00100
Email: recruit@adeptsystems.co.ke

Only short listed candidates will be contacted. 

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