Vacancy: Service Center Relationship Associate
Jumia is the largest online retail store in Africa with over 2 million visitors a month, buying everything from Fashion to Phones. Founded in 2012 in Nigeria, Jumia’s mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience.
Jumia is part of Africa Internet Group, is Africa’s leading internet firm, with already over 3,000 employees in 13 African countries and huge successes such as Jumia.com, Kaymu.com, Hellofood.com, Lamudi.com, Carmudi.com and Jovago.com. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom and Rocket Internet.
Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Africa Internet Group steps in.
Job Description: JUMIA has Service Level Agreements (SLAs) with all our suppliers’ service centers.
We are currently looking for a candidate to manage and follow up with the service centers on fulfilment of these agreements.
The role of the Service Center Relationship associate includes but is not limited to:
- Handling relationships with new and current service centers
- Ensuring that all service level agreements with suppliers’ service centers are delivered according to specification
- Monitoring the quality, speed and availability of service
- Analyzing and reviewing actual service performance against SLAs
- Communicating with Customer Service on repair status and deadlines
- Facilitating communications between customers and service centers
- Producing Monthly reports on SLAs status
- Liaising with various teams within the organization to ensure a smooth flow of operations
Qualifications and Experience
- Degree/ Diploma in Business/ IT
- 1 year and above work experience handling relationships/ client service
- Prior experience working with electronics suppliers is an added advantage
- Excellent computer skills
- Ability to push suppliers to deliver on agreed SLAs
- Exceptional analytical, organizational and interpersonal skills.
- Proactive, entrepreneurial and proven ability to deliver exceptional results.
Please send your resume to: joinus-kenya@jumia.com
Join the journey!
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