Customer Relations Assistant Job in Nairobi, Kenya - 2015

Are you ambitious and looking to work in a dynamic start-up environment? 

Laikiana is looking for a Customer Relationship Assistant to serve customers by providing product and service information; resolving product and service problems, and providing the best possible Customer service to clients.

Title: Customer Relations Assistant

Department: Marketing

Duration: 6 months with possibility of extension

Location: Nairobi 

Company Overview: Laikiana is one of the most experienced and diverse groups of consultants in the hospitality industry. 

Our Company operates as a true strategic partner, providing our clients with an unbiased analysis of their organization, and following up with partnership toward the achievement of targeted goals.

Position Overview: The Customer Relations Assistant is responsible for building and maintaining business relationships with our clients, ensuring that they receive the customized service they need to grow their business.

Responsibilities:

• Communicating with existing clients to increase and maintain sales needs


• Initiate new calls to generate interest with prospective clients


• Developing and maintaining new database contacts and details of potential clients


• Updating Customer Relations Management database of the company


• Make quotes for new and existing clients


• Ensuring the correct maintenance of follow up procedures to the potential clients


• Escalate customer queries to the relevant job roles where necessary

Education: This position generally requires a Bachelor’s degree/ Diploma in communication, marketing and any other related field and a minimum One (1) year of practical experience in the field. 

Any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.

We offer you:

• An amazing learning culture.


• A flat structured working environment to enable you enhance your


• A chance to be part of a team that offers great opportunities for growth

Start Date: Immediately

Interested and suitably qualified candidates to submit their application, including a detailed CV, daytime telephone contact, and two professional referees to: laikyjobs@hotmail.com on or before 8th May 2015.