Project Manager Community Life Centers East Africa

Job title:
Project Manager Community Life Centers East Africa 
Reporting lines:
Venture Manager Community Life Centers East Africa
 
Aim of the Job: 
Community Life Center - Life (CLC - Life) is a new business venture that is part of the Philips Africa Innovation Hub.
CLC-Life is a comprehensive solution for primary health care facilities, combining healthcare strenghtening with community development. The solution aims to bring a significant sustainable improvement to the performance of primary health facilities.
 
The solution consists of technology (e.g. solar energy, LED-lighting, refrigeration, medical devices, water supply, IT) and services (project development, assessment and design, implementation and training, monitoring and support). A first pilot was implemented at Githurai in partnership with Kiambu County. This pilot is showing strong improvement in patient volumes and quality of service. There is a strong market pull for the solution, both from public as well as private healthcare providers. First commercial projects are expected in 2015.
 
The project manager Community Life Centers is responsible for the end-to-end execution ofCommunity Life Center projects, including assessment, design, implementationand hand-over to monitoring and support.
 
As the operational responsible forCLC-projects, the project manager will be the operational contact for theclient and coordinate all activities in the project performed by Philips aswell as third parties. 
 
Projects should be implementedtimely and with a first-time right approach, ensuring high customersatisfaction and optimizing project cost.
 Key areas of responsibilities:
Project management:Develop realistic project planning based on project contractAssign project activities to internal and external project staffManage project progress against plan and adjust planning whereneededManage quality of project activities and deliverablesEnsure that appropriate agreements with subcontractors and suppliersare in placeEnsuring ordering of Philips and third party products and servicesand guard timely delivery as required by the projectManage sourcing and logistics of Philips and third party equipmentand software for project through responsible departmentsKeeping track of project costs and margins against project budgetTriggering Invoicing to the customer and guard paymentProduce timely project progress reportsEscalate relevant customer issues inside the organization to assurehigh level of reactivity and problem resolutionEnsure creation of formal project documentationConduct timely system acceptance by customersHandover of project to monitoring and support organization whilstensuring continuity of customer serviceManage customer relation:Build understanding of customer needManage customer expectations and satisfactionIdentify commercial opportunities at clientAssisting the (international) sales team in customer presentations,the definition of customer solutions and the creation of customer proposals.Keep customer informed of project progress and issuesBe first point of contact for customer for all project execution relatedquestions and issuesVisit customer premises regularlyAssure that all issues raised during the product lifecycle startingfrom product installation to maintenance are resolved, escalation managementand conflict resolution People Management of CLC-consultants:Coaching the CLC-consultants and ensure service execution according toPhilips procedures and processesAssign CLC-consultants to projectsFine-tune the centrally created long term resource planning People Performance ManagementPeople DevelopmentDetermine CLC-consultant training plans based on company and individual needsWorkload managementEnsure training of new hires on way of working, tools utilization, assuringchange management related to implementation of new tools and customer services processesfor CLC project executionAuthorize overtimeAuthorize expensesContinuous improvementIdentify possible improvements in the entire project cycleEnsure the development and deployment of methodologies and tools forimproved project executionAuthorities:
Assign CLC-Consultants to projectsKey measures
CustomerSatisfaction:NetPromoter Score (NPS)InitialQuality (IQ)ContinuousQuality (CQ)Employee Engagement:EmployeeEngagement Survey (EES)Projectmanagement:Compliancewith project planningStayingwithin approved project budgetEscalation managementEducation & Experience
Master’s degree in ProjectManagement or equivalentMinimum of 5 years’ experience inproject management Experience in leading a teamIdeally experence with consulting firms (Big 4)Strong understanding of(primary) healthcareGood sense of businessGood understanding of therelated products and business Strong IT-skills (includingMS-Office)Fluent in English, verbal andwritten in addition to local language