Helpdesk Support Analyst Job in Kenya

The Independent Policing
Oversight Authority (IPOA) is a state Authority created under an Act of
Parliament No.35 of 2011, with the mandate of holding the police accountable to
the public in the performance of their functions.

The Authority wishes to
recruit results-oriented Kenyan citizen with drive, vision and creativity to
fill the following vacant position: –

IPOA/HR/13/2021; HELPDESK
SUPPORT ANALYST, IPOA GRADE 6 (1 POSITION)- (CONSOLIDATED SALARY KES.
90,000-130,000) – Re-advertisement

 The Helpdesk Support
Analyst will be responsible to Head of ICT through the Senior Systems and
Networks Administrator.

Responsibilities

 Specific duties and
responsibilities will entail

• Installing, testing   and  
  configuring   of   new  
  workstations,    peripheral equipment and software


• Maintaining inventory of all equipment, software
  and software


• Monitoring, receiving compiling reports on user
  support requirements for


• Managing PC setup for new users using standard
  hardware, images and


• Assigning users and equipment to groups in the
  Active


• Installing and   configuring  
  computer   hardware,   software,   systems,
  networks, printers and


• Planning and   undertaking 
  scheduled   maintenance   upgrades   for
  workstation hardware and software as


• Investigating, diagnosing and solving computer
  software and hardware


• Repairing equipment and replacing 10)Checking
  computer equipment for electrical safety.


• Maintaining records of software


• Providing Enterprise Content Management (ECM)
  helpdesk support and respond to ECM user


• Maintaining the ECM helpdesk tracking

Qualifications

• Must be a citizen of Kenya;


• Meets the requirements of Chapter six of the
  Constitution of Kenya (Clearance
  certificates to be presented during the interview).


• Served in the grade of Help Desk Analyst for a
  minimum period of one (1) year in the Public or Private sector;


• A Bachelor’s degree in any of the following
  fields: Business Information Technology,  Information 
   Communication   Technology   or 
   equivalent qualification from a recognized institution; and


• Certification in CCNA and (iv)ITIL foundation
  certification.


• Experience in hardware and helpdesk support

Required behavioral and
Functional skills:

• Candidates must be a person of integrity,
  demonstrate excellent interpersonal skills and be a team player;


• Demonstrated high ethical standards;


• Demonstrate professional competence, integrity and
  capability in work performance; and


• Diligence with close attention to detail


• Transparency and accountability


• Creativity and innovation

How to Apply

Interested persons who
meet the requirements should submit their application through Post Office,
email or by hand delivery, clearly indicating the position and job reference
number on the cover letter and envelope or email subject line, together
with IPOA
Employment form, detailed CV, copies of academic certificates, national
identity card, names and telephone contacts of three referees, so
as to reach the Authority by Tuesday,
7th December, 2021 to:

Director/Chief Executive
Officer, Independent Policing Oversight Authority,

1st Ngong Avenue,
ACK Garden Annex 2nd Floor,

P.O Box 23035 – 00100,
NAIROBI.

Email: recruitment@ipoa.go.ke

Applications for the
position of Director/
Chief Executive Officer to be sent to

The Chairperson,
Independent Policing Oversight Authority,

1st Ngong Avenue, ACK Garden Annex 2nd Floor,

P.O Box 23035 – 00100,
NAIROBI.

Email: ceo@ipoa.go.ke

Detailed job
descriptions and specifications for the above positions are available in our
website www.ipoa.go.ke/careers

 IPOA is an equal
opportunity employer and shall not in its recruitment discriminate on the basis
of race, religion, colour, ethnic origin, political affiliation, sex or sexual
orientation, pregnancy, marital status, disability, health or social
status. Canvassing will lead to automatic disqualification.

 IPOA does not
engage any recruitment agencies and no medical examination is required
before one attends an interview. IPOA does not charge a fee at any stage of
the recruitment process (application, shortlisting or interview).

Only shortlisted
candidates will be contacted.

https://jobcenterkenya.com/helpdesk-support-analyst-job-in-kenya/