General Manager Job in Kenya

Job Title: General Manager
 

Job Code: AMSOL/MRD/001

Reports to: Directors

Summary: Our client is a well-established player in the hospitality industry (hotel). 

They are looking to fill a position of a general manager who shall oversee all aspects of Hotel Management in accordance with the organizations mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. 

Responsible for the hiring, training and discipline of all hotel staff.

 

Qualifications

• BSC in Hospitality Management/ BA or related course.


• MBA in Hospitality management is an added advantage though not a requirement

Prerequisites

• Excellent revenue management skills with experience of budgets, P&L’s and forecasting. Working with colleagues to share skills, knowledge, resources and networks. Highly focused, have excellent communication skills, be motivated and professional in appearance and presentation.

Experience

• 8 Years’ experience hotel management industry of which 3 must be at a senior level like deputy general manager etc.


• Must have a 3 years’ senior management experience in a 5-star hotel

Essential Duties and Responsibilities

• Fully responsible for all aspects of all departments.


• Support and work with all Head of Departments in all aspects of running this hotel.


• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.


• Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, feedbacks and action taken for service recovery, and also any staff issues.


• Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.


• Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc.).


• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc.) with the F & B Manager & Chef.


• Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.


• Inspecting all departments for SOP implementation.


• Inspecting all department with their respective Manager’s for cleanliness, ambience, service readiness, staff grooming & hospitality culture.


• Monitor the co-ordination between all departments for smooth & efficient operations.


• Assessing and reviewing customer satisfaction and service recovery process.


• Meet all dept. heads to review & train the staff to upkeep the human capital.


• Identifying staff learning needs and assisting with development


• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.


• Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.


• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.


• Be on available on call 24 hours a day to resolve any urgent problems on emergencies.


• Responsible for the overall management of the operation of the hotel.


• Any other duties assigned.

All qualified candidates should send their resumes to vincent@amsol.co.ke with the subject line (general manager). 

Owing to the urgency to fill this job, interviews or order will be done on first come first basis.