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Senior Systems Reliability Engineer at Sendy Limited

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At Sendy, we specialize in connecting on-demand, trusted, and transparent service providers with individuals and businesses looking to move packages. Thus, we believe it’s a natural extension of our core expertise to also connect our users to quality certified transportation providers. As of today, Sendy users can now request a package DELIVERY using a motorcycle, van, pickup, or 3 ton truck, or a passenger RIDE with a boda boda or cab – all from within the same SENDY mobile app (available on Android and iOS) and web platform. All DELIVERY and RIDE services are available 24 hours a day, 7 days a week and can be paid for using cash, MPesa, or card.



About The Role:


Site Reliability Engineers build and operate the platform on which Sendy’s applications run.  SREs have built up their knowledge working in different environments and come from a variety of technical backgrounds. The common denominator across all our reliability engineers  include a passion for scalability, operational excellence and automation..


The Senior SRE will lead and develop a team of SREs that are responsible for the Sendy’s production platform and build the tools for all teams to understand and interact with it.


What you will do:



  • Mentor, grow, and empower the team by giving them the skills, confidence and motivation to make decisions

  • Participate in deep technical design discussions within the team, and across partner teams, and ensure that we’re building high quality systems

  • Partner with other Engineering Leads across Sendy to achieve reliability outcomes for their services

  • Building software to help engineering and support teams

  • Fixing support escalation issues

  • Optimizing on-call rotations and processes

  • Documenting “tribal” knowledge

  • Conducting post-incident reviews


What you should have:



  • Linux systems administration experience

  • Five years Site Reliability Engineering experience

  • Intermediate level software development skills in Python, Go or SQL

  • Strong skills in network services, including DNS, TLS/SSL and HTTP

  • Network fundamentals DHCP, ARP, subnetting, routing, firewalls

  • Experience with the Linux kernel and Linux software packaging

  • Performance analysis and debugging with tools like perf, sar, strace, dtrace

  • Configuration management systems such as Saltstack, Chef, Puppet or Ansible

  • Load balancing and reverse proxies such as Nginx, Varnish, HAProxy, Apache

  • SQL databases (Postgres or MySQL)

  • Time series databases (OpenTSDB, Graphite, Prometheus, Grafana)

  • Key/Value stores (Redis, KyotoTycoon, Cassandra, LevelDB)

  • Internetworking and BGP.

  • Experience leading and hiring a team that builds and runs tools and platforms

  • Ability to work effectively with distinct personalities and across all levels in an organization.

  • Must be a self-starter and highly organized.

  • Ability to discern and apply knowledge

  • Top level interpersonal and cross-cultural skills

  • Ability to work well with people at all levels in the organization.


Why you should  work at Sendy:



  • We are building a world-class design organization and you’ll get to work with and learn from the team with a wealth of expertise and experience.

  • You get a lot of autonomy and flexibility to build a style of working that is optimal for you.

  • Other office perks

    • Flexibility to work remotely.

    • Data Allowance.

    • Office lunch, also available to remotely.

    • Comprehensive health insurance – Inpatient / Outpatient / Dental / Optical.

    • Flexible vacation.

    • All risk Insurance.

    • Opportunity for company stock options.






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