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Africa Regional Deployment Unit (ARDU) Supervisor at Church World Service

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Church World Service (CWS) was founded in 1946 and is a cooperative ministry of 37 Christian denominations and communions, providing sustainable self-help, development, disaster relief, and refugee assistance around the world. The CWS mission is to eradicate hunger and poverty and to promote peace and justice at the national and international level through collaboration with partners abroad and in the US.


Primary Purpose: 


This is a full time position that is responsible for the supervision of all ARDU staff assigned to them and for the planning and implementation of deployments in their purview. This includes coordination with CWS RSC Africa Programs and Administration divisions and UNHCR.


Supervision: 


This position primarily supervises the Resettlement Assistant, Resettlement Expert(Level I and II) and Best Interests Determination (BID) Specialist positions. This position reports primarily to the ARDU Managers who are based in Nairobi, Kenya or Kampala, Uganda or the Program

Coordinator based in Pretoria, South Africa.


Essential Duties:


Compliance:



  1. Ensure all functions within ARDU strictly adhere to the DOS/BPRM, CWS RSC Africa and

  2. UNHCR policies, guidelines and procedures.

  3. Ensure the development, implementation, dissemination and monitoring of ARDU standard

  4. operating procedures (SOPs).

  5. Conduct job function observations of ARDU staff to ensure compliance is met and identify any

  6. areas of improvement or training needs. This will include travel to UNHCR field offices, often

  7. on short notice, as needed.

  8. Travel to deployment locations to monitor deployments, conduct performance evaluations and

  9. meet with partners.

  10. Maintain a thorough working knowledge of the USRAP and refugee situations throughout SubSaharan Africa.

  11. Complete RRF review for UNHCR country and regional offices as needed and ensure

  12. compliance and adherence to UNHCR policies and guidelines are met.


Data Management and Analysis



  1. Oversee the negotiation and finalization of Terms of Reference (TORs) for deployees with

  2. UNHCR in coordination with the ARDU Manager or Program Coordinator.

  3. Ensure staff are prepared for deployments while ensuring all deployment security and logistical

  4. aspects have been addressed and arranged.

  5. Act as the point person for staff inquiries relating to deployment TORs and logistics.

  6. Prepare reports for ARDU Management and/or the Program Coordinator, both quantitative and

  7. qualitative, on deployees’ output and if applicable in the location, keep the Program Coordinator

  8. informed.

  9. Develop reports and quality control checks that ensure accuracy and efficiency as well as their

  10. use.

  11. Establish effective communication systems regarding data and ensures reports are accurate

  12. and efficient.

  13. Assist with annual plan and strategic planning goals as communicated by the ARDU

  14. Coordinator and/or Program Coordinator.


Representation:



  1. Develop and maintain effective relationships with UNHCR.

  2. Ensure partner communication from the department is professional, timely and proactive.

  3. Represent organizational policies and culture to staff.

  4. Ensure the workforce is professional when representing CWS/RSC Africa to refugees, partners,

  5. the funder and colleagues.


Performance Management:



  1. Provide direct supervision and leadership to ARDU staff, including yearly performance

  2. evaluations, developing job descriptions, participating in hiring and coordinating leave.

  3. Coordinate on-boarding of new staff and facilitate trainings, both in the office and while in the

  4. field. This may include deployments to UNHCR offices to train new deployees.

  5. Organize quarterly trainings for ARDU staff.

  6. Develop in-house training materials to enhance compliance and ensure existing training

  7. materials are kept up to date.

  8. Ensure coaching, mentoring, feedback and corrective action plans are being carried out where

  9. needed.

  10. Establish performance expectations with staff under their supervision.

  11. Monitor staff time and attendance.


Staff Care:



  1. Monitor and ensure a safe, healthy and professional work environment.

  2. Ensure direct reports access and use their benefits appropriately, including leave.

  3. Actively support staff by promoting safe space, open-door and the escalation policy.

  4. Establish and communicate clear expectations to staff to foster a predictable and consistent

  5. work environment.

  6. Ensure staff are safe in the field by coordinating with the RSC Logistics and Staff Security

  7. teams and disseminating information related to safety to staff in the field.


Program Administration:



  1. Monitor and ensure the implementation of the Memorandum of Understanding (MOU) between

  2. UNHCR and CWS RSC Africa.

  3. 3Handle any other duties as assigned by the ARDU Manager, the Program Coordinator and/or

  4. CWS management at large.


Qualifications:


Education:



  1. Bachelor’s degree in a related field of study, or four (4) years of related work experience in lieuof a Bachelor’s degree is required.

  2. Master’s degree in a related field of study (including international affairs, refugee law, humanrights or social work) is preferred.


Experience:



  1. One year of supervisory experience preferred.

  2. Familiarity with the UN Convention and Protocols relating to the status of refugees required.

  3. Previous experience working with international organizations such as UNHCR required.

  4. Previous experience in training and capacity building of staff required.

  5. Previous experience with a resettlement deployment scheme preferred.

  6. Previous reporting and monitoring and evaluation experience preferred.


Skills:



  1. Demonstrated thorough knowledge of the UNHCR/U.S. Refugee Admissions Program.


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