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Retail Operations Supervisor at Koko Networks

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This company was formerly known as SmartCook Energy. Last-mile energy networks for Africa’s cities. Smarter commerce for urban Africa. Unique rich media delivery platforms. Our mission is to improve life for everyone in Africa’s cities.



Your Role


As Retail Operations Supervisor, you will oversee the execution of strategies aimed at achieving our set departmental targets and improve performance in the areas of operational efficiency and quality while ensuring compliance to safety objectives are met. You will be manage multiple employees functions that cut across warehousing, distribution, and quality assurance.


What You Will Do



  1. Supply & Demand Forecasting: Execution of the demand forecast plan for both club shops and main distribution warehouse to ensure appropriate levels of stock availability, network-wide

  2. Distribution Planning: manage the planning and execution of last-mile distribution to KOKO club Agents, with a focus on minimizing operating costs, stock losses, stock quality issues, and shop stock-outs

  3. Inventory Management: oversee end-to-end in-country supply chain from supplier to warehouses/hubs to KOKO Agents and ensure visibility and accuracy of stock data

  4. Partner Management: own and oversee the relationship with our third-party logistics partners

  5. Foster an environment of continuous improvement that meets or exceeds division expectations

  6. Establish clear performance and behavioral expectations for all direct reports

  7. Develop team to solve day-to-day operational issues and reach short- and long-term performance goals


Who You Are



  1. 4+ years of work experience in supply chain management, warehousing, or logistics

  2. 2+ years of management experience

  3. Degree in Procurement/Supply Chain or related field from an accredited institution required

  4. Strong computer skills/Information Technology certification would be an added advantage

  5. Strong knowledge of Microsoft Office Suite or Google Suite

  6. Ability to work autonomously and think on your feet

  7. Strong communication and interpersonal skills

  8. Strong computer skills

  9. Strong attention to detail

  10. Ability to think analytically

  11. Flexible mindset and comfort operating in a fast-paced, startup environment where change is common




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