Sheer Logic Management
Consultants is seeking to engage dynamic individuals for Bank Customer Care Executives – positions for one of our
clients.
JOB PURPOSE
The Job purpose can be categorized as follows:-
- Service
and Standards - The Customer Service Executive
is responsible for meeting the Customer Care Department Standards. - To ensure consistent standards
of service excellence through implementation of continuous improvement
initiatives. - Sales
Experience - Must have 2 years sales
experience in the banking industry.
Responsibilities
- Maintain the defined quality of
Customer service standards - Manage the customer contact
queue and customers tolerance - Communicate and escalate
factors that impact on customer experience to the appropriate Airtel
departments. - Manage service delivery aligned
to customer needs and business objectives - Monitor and maintain facilities
- Manage service delivery aligned
to customer needs and business objectives - Contribute to, monitor and
report daily productivity on all revenue generating activities - Throug contact with the
customers, give feedback on customer reactions to products and services
rendered - Achieve/exceed set targets
- Communicate, improve
interaction and escalate factors that impact on Customers experiences to
appropriate departments - Ensure Customer complaints are
adressed appropriately and resolution given within Service standards - Promotes and maintains a high
quality, professional, service oriented company’s image among users.
Qualifications
- University Degree (with a
business bias or equivalent) - A minimum of 2 years’
experience in sales and customer service (experience in banking industry
will be an added advantage)
How to Apply
Send your updated CV to recruitment@sheerlogicltd.com by 31st
January 2022. Clearly indicate “Bank Customer Care Executives as
the job title.
https://jobcenterkenya.com/customer-care-jobs-in-kenya-5/
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