After Sales Support Intern at Peach Cars KE

e-commerce solution revolutionizing car ownership in sub-Saharan Africa. We started with an automotive marketplace, leveraging technology and robust offline operations to reduce pain points in the market for locally-used vehicles, delivering quality, convenience, and value to our customers. At Peach, we believe cars are more than their component parts – they’re a gateway to the experiences, relationships, and opportunities that make life worth living. Our aim is to build Africa’s first full-stack automotive service, spanning all aspects of car ownership and delighting our customers at every turn in the road.

About the job

At Peach, we believe that our success as a company depends in large part on our ability to deliver both an experience and an outcome that delights our customers – if we exceed their expectations, they will come back to us, refer their family/friends, etc…if we don’t, that’s the end of it! As such, the After-Sales Support role occupies a central position in who we are and what we do, theoretically and very much in practice.

Responsibilities

The successful candidate’s immediate responsibilities will include…

• Support buyers and sellers in navigating the administrative close of the sales process


• Clearly explain after-sales processes to set expectations on timelines, outcomes


• Walk customers through our sales documentation and answer any questions


• Ensure all documentation (above agreements) is duly-signed and KYC docs are on file (ID, KRA Pin) – if done online, everything downloaded and stored in Drive; if done offline, everything scanned and stored in Drive


• Coordinate physical handover of the vehicle and logbook transfers, resolving issues as they arise


• Identify status of logbook ownership, relevant parties to engage; ensure customers have account(s) on TIMS (if not, help them to set up accounts) and troubleshoot any issues with TIMS or logbooks pre/post-sale


• Communicate with seller and buyer re: insurance on the vehicle


• Preparation of the delivery note


• Ensure applicable Salesperson has done pre-handover checks


• Lead sale of After-Sales services, such as logbook pickup, and After-Sales touchpoints with customers, including 2-week post-sale survey, introduction of Car Care, and (potentially) other survey efforts


• Introduce service to buyer, coordinate to get logbook and ID to be able to pick the new logbook, identify and coordinate with a trusted agent to facilitate pickup and delivery

The post After Sales Support Intern at Peach Cars KE appeared first on Jobs in Kenya - http://jobcenterkenya.com/.

https://jobcenterkenya.com/after-sales-support-intern-at-peach-cars-ke/