Customer Care Officer Job in Kenya

Officer – Customer Service Advisor (Sign
Language Interpreters)

Job Purpose

The overall purpose of
the Customer Service Advisor position is to acquire, grow and deepen customer
relationships through excellent service delivery by serving walk in
customers/taxpayers and customers/taxpayers with hearing impairment and
facilitating content creation for persons with hearing impairment.

The position is key in
informing management decisions on the operation of the Centres by accurate and
timely collection of all relevant data on its operations.

Responsibilities

• Offer sign-language interpretation services as and
  when required/ called upon.


• Act as the first point of contact resolution for
  customers and ensure the delivery of quality service by projecting a
  professional and warm image.


• Provide accurate, valid, complete and educative
  information to customers using the right methods, skills and tools.


• Encourage customers to participate by giving
  feedback using the provided service quality tools with a view of
  recommending process improvements for process re-engineering and excellent
  service delivery.


• Assist customers in accessing KRA processes at the
  Service Centre


• PIN application with relevant tax obligations.


• Amend PIN details – initiate the amendment of
  registration details, validate supporting documents received for further
  processing


• Filing of returns.


• Application of payment slips, waivers, objections,
  TCC.


• Complete data entry verification tasks for
  amendment applications.


• Execute business support initiatives to enhance
  revenue growth:


• Taxpayer registration


• Revenue enhancement – Debt collection, Nil/Non
  filer, Advance tax,


• Conduct taxpayer engagements, education and
  customer visits to increase awareness of taxpayer rights and obligations
  and enhance voluntary compliance.


• Ensure complaints are handled and recorded as per
  the Complaints Management Framework.


• Escalate customer issues that need intervention of
  technical staff via the recommended service escalation email.


• Ensure adherence to all quality requirements under
  ISO 9008:2015, Authority’s Service Charter, Customer Service Standards
  & Policy and work procedure manual


• Reports – Prepare periodical reports on as
  required

Qualifications

•  A Bachelor’s Degree in Finance, Accounting,
  Economics, Marketing, Business Administration or any other related field.


• Certificate of proficiency in sign language.


• Practiced sign language or worked in a sign
  Language environment for a period of at least 2 years.

 Skills and
Knowledge

• Sign Language


• Product knowledge: In-depth knowledge on Tax
  Administration, Customs


• Knowledge of customer service principles and
  practices.


• Working knowledge of relevant computer
  applications.


• Numeric, oral and written language applications.


• Mathematical skills to perform calculations. 

Note:

1. All applications from interested and qualified
   candidates must be submitted online via the process below.


2. ONLY shortlisted candidates will be contacted.


3. All applications should be submitted online by 7th February, 2022.


4. KRA is an equal opportunity employer committed to
   gender and disability mainstreaming. Persons with Disability are
   encouraged to apply.


5. KRA does not charge for application, processing,
   interviewing or any other fee in connection with our recruitment pro

How to Apply

Apply for the job here

https://jobcenterkenya.com/customer-care-officer-job-in-kenya-9/