Customer Care Intern Job in Kenya

Customer Service Internship

Job Location: Meru

The Pathology Network
Limited (TPN) is a health-tech company based in Kenya. It was formed by
pathologists to help patients access specialized pathology diagnostic services
when they need them, regardless of location. We serve a growing community of
hospitals, strengthening their capacity to diagnose and treat cancer.

We have a vacancy
for internship in
our Customer
Service department. This is a position in a fast-paced,
intellectually challenging environment designed to introduce the successful
candidate to the exciting world of med-tech customer service. Those who
complete the internship program successfully may be offered permanent job
opportunities.

The successful
candidate will learn how to:

• Handle inquiries, explain procedures and make
  follow-up on client appointments.


• Collect, analyze, process and document business
  data


• Open/maintain customer/client accounts


• Resolve or respond to customer complaints and
  queries.


• Engage with team members to expedite great
  customer experience.


• Handle sales queries and promote the sales and
  marketing process.


• Participate fully in logistical activities


• Communicate scheduled maintenance as well as
  handle technical queries


• Inform customers of available deals/promotions,
  offers and new services



• Compile individual and aggregate customers reports
  on overall satisfaction.


• Document and escalate company changes in policies
  or renewal directives


• Participate in and facilitate on-boarding and
  training for software platform users

Requirements and
Qualifications

• Must be ready to work in Meru


• Minimum Diploma in a relevant course


• Must have very strong IT skills, with knowledge
  and use of social media platforms


• Friendly personality and excellent communication
  skills.


• High integrity and confidentiality.


• Should be highly organized, fast, and decisive.


• Able to multitask, work with strict deadlines,
  under pressure


• Excellent interpersonal skills and ability to
  manage a diverse range of office relationships.


• Highly flexible, willing to perform diverse
  duties; work long/irregular hours


• Adaptable, with strong customer orientation.


• Good organizational skills; commitment to
  continuing education; and self development

How to Apply

Qualified and interested
applicants should send their CV to applications@tpn.africa by Friday 4^th February
2022. Residents of Meru and
its environs are encouraged to apply. At TPN we are an equal opportunity
employer. We will only contact successful applicants.

https://jobcenterkenya.com/customer-care-intern-job-in-kenya-2/