Ref.2017/057
Catholic Relief Services (CRS) carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners, people of all faiths and secular traditions who share our values and our commitment to serving those in need.
CRS has worked in Kenya since 1965. Over the years, CRS’ focus shifted from direct relief and food distributions to a comprehensive development program that works with partners and enhances local capacity. CRS Kenya programs now support children affected by HIV, and community-based efforts to increase household incomes, improve family health and sanitation, and enhance agriculture livelihoods.
CRS is implementing a 5 year orphans and vulnerable children (OVC) program, MWENDO, which seeks to empower local and county-level OVC stakeholders to strengthen the formal and informal HIV and child protection systems and services and the linkages between them, including cross-sectoral service referrals and coordination to ensure quality service delivery for OVC and their HHs.
Reporting to the Senior Technical Advisor (STA) OVC, the Quality Improvement (QI) Advisor will work closely with Department of Children Services (DCS) and Local Implementing Partners (LIPs) to support improvements in OVC program areas. S/he will be responsible for advancing the science of improvement in OVC service delivery at both county, sub-county and location levels. The QI Advisor will ensure that MWENDO imbeds Improvement Methodology at all intervention levels.
The QI Advisor will oversee training for MWENDO consortium project staff, DCS and partners on QI. S/he will assist all project partners to effectively implement strategies to ensure that QI approaches are mainstreamed into all project interventions. S/he will provide monitoring and technical backstopping to field staff to help address barriers to implementing the QI strategy.
Quality Improvement Advisor Job Responsibilities
Coordination
- Advise and support the MWENDO project on the implementation of the QI framework
- Engage with DCS at County, Sub-county level and Implementing Partners to support quality improvement work in line with the Kenya Quality Improvement standards
- Support existing or help establish functional QI infrastructure at all levels
- Develop and update materials for QI trainings, continuous education, learning sessions and coaching visits at the sub-county and LIP
- Capacity building for county, sub-county and LIP to be quality improvement coaches.
- Mentoring Quality and Work Improvement Teams and QI coaches at health facilities.
- Conducting routine healthcare facility audits on quality improvement.
- Prepare monthly reports and support documentation of QI activities
- Participate in the design, development and implementation of integrated project work plans together with other technical staff
Monitoring, Evaluation, Accountability and Learning (MEAL)
- Support the use of data in tracking improvement in QI interventions.
- Ensure indicators are appropriately selected to track specific QI interventions and present results in covered in the CRS/project MEAL system.
- Review OVC reports and ensure they capture required level of gender disaggregated data and gender specific success stories.
- Build Capacity of MEAL staff in QI and support them to monitor QI interventions
- Support and guide the Organization learning sessions with different QI teams and disseminate the results in conferences and other foras.
- Coordinate with the COP and the STA OVC on the inclusion of QI as part of the learning agenda of CRS Kenya staff’s annual Learning and Development Plans.
Partnership
- Take lead in providing technical support to local implementing partners (LIPs) in implementation of QI interventions.
- Assist partner staff and DCS to Coach QI Teams and use the evidence gathered in improving future OVC interventions Capacity Building and Supervision
- Support relevant training and learning opportunities for partner staff to advance knowledge and skills in QI
- Implement capacity building plans and strategies for LIPs.
Qualifications for the Quality Improvement Advisor Job
- Master’s degree with holder with 5 years solid experience in one of the following disciplines: social sciences, gender, international development, development economics or another related field
- At least 5 years solid progressively responsible professional work experience in holistic programming and Quality Improvement (QI),
- In-depth knowledge of QI frame works and linkages and referral of OVC to array of service providers
- Solid analytical, writing and communication skills (including documentation of promising and best practices in the QI agenda)
- Sound knowledge and skills in training and facilitation
- Experience in the development of strategic and tactical plans in collaboration with others (stakeholders) who may represent a wide range of interests and needs
- Strong knowledge of the health and social service sector in Kenya
- Proven collegial and cooperative approach to management and decision-making
- Ability to develop productive working relationships with counterparts in other agencies and organizations
- Ability to work in a complex environment with multiple tasks
- Recent experience working in international implementing organizations
- Experience in implementing donor-funded projects
- Demonstrated ability to motivate and inspire teamwork among diverse partners, without direct supervisory responsibilities
- Ability to transfer skills and knowledge through, training, mentorship and accompaniment
- Excellent written, oral communication
- Excellent computer skills (Microsoft Office)
- Demonstrated ability to foster integration in programming approach
- Excellent understating of GOK, and CRS operating procedures
How to Apply
Written applications indicating the reference number of position applied for and CV including day-time contact phone numbers, as well as names and contact information of three references should reach the below-mentioned by Close of Business Sunday, October 08, 2017.
Human Resources Manager
Catholic Relief Services – Kenya Program
E-mail : hr@ke.earo.crs.org
Note: Catholic Relief Services (CRS) does not charge any fees from applicants for any recruitment. Further, CRS has not retained any agent in connection with this recruitment
CRS’ recruitment and selection procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation
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