Guest House Manager Job in Kenya

Vacancy: Guest House Manager

The Anglican Church of Kenya Diocese

of Mumias runs a Guest House within Mumias Town (ACK Guest House – Mumias).

This is a modern Guest House with 26 rooms. 

In addition, the Guest House has a

conferencing facility with a capacity of 50 people and a restaurant, which

caters for residential guests and people attending meetings / workshops /

seminars as well as walk-in clients. 

The Guest House also offers outside

catering services and can host wedding receptions.  

The operations of the Guest House are

founded on strong Christian values and is the Guest House of choice in the area

offering world class service.

The Guest House Manager reports to the Guest House Management Committee which

has been charged by the Diocese of Mumias to oversee general operations. 

As a business venture established by

the Diocese, the Manager shall ensure that the operations of the Guest House

are sound, profitable, and uphold the values of the Church.

The key responsibilities of the Guest House Manager are:

• Planning, organizing and directing all Guest
  
  House services.


• Ensuring that the financial forecasts and
  
  obligations are met.


• Ensuring superior customer service and deal
  
  with related customer requirements, issues, and complaints.


• Leading, guiding and directing staff on
  
  day-to-day basis for effective and efficient service delivery.


• Planning work schedules for individuals and
  
  teams.


• Training and development of staff.



• Ensuring effective management of accommodation
  
  and housekeeping; food and beverage services; kitchen, restaurant and
  
  catering services, and other hotel services.


• Ensuring that services for events held at the
  
  Guest House such as workshops and conferences are well managed.


• Ensuring that outside catering services are
  
  well managed.


• Coordinate effective marketing and promotion
  
  of the Guest House and its services.


• Building, nurturing and managing key customer
  
  relationships.


• Managing the budget and financial plans,
  
  controlling expenditure, and effective accountability to the Board for
  
  financial management.


• Ensuring prudent use of all Guest House
  
  resources.


• Ensuring compliance with legal and statutory
  
  requirements including licensing, health and safety and other statutory
  
  regulations related with the hotel as well as internal policies and
  
  regulations.

The person should be a holder of a

Certificate / Diploma / Degree in Hotel Management, Institutional Management,

Hospitality Services or a related field. 

He/she must have strong leadership

skills with ability to build strong and highly motivated teams. 

The person must have strong

interpersonal and multi-cultural skills blended with excellent customer service

orientation. 

He/she must be creative, innovative

and have demonstrated experience in marketing.

This is a key position and the ideal candidate should have a minimum of five

years’ experience in the hospitality industry.

An attractive package will be offered to the successful candidate.

If you believe that you fit the required profiles, please send your application

together with your CV, certified copies of academic and professional

certificates with a recommendation letter from your church pastor to the

address / email below so as to reach before the close of business on 7th

January 2016.

The Chairman
Appointments Committee
ACK – Diocese of Mumias
P.O. Box 213, Mumias.

Or Email: ackmumiasdiocese@yahoo.com

Only short listed candidates will be contacted and invited for interview.