Floor Controller Supervisor Job in Kenya

Sheer Logic Management Consultants is seeking to engage a dynamic individual for the Floor Controller Supervisor position for one of our clients

Job Purpose: The role is responsible for the coordination of the workshop operations, and effectively guides and supervise workshop staff in order to ensure achievement of workshop targets.

Managerial Responsibilities

• Supervise the workshop staff to minimize repeat jobs and ensure conformity to the standards in delivery of quality service;


• Manage and allocate work shop sub-let jobs to ensure quality standards & timely completion of assignments;


• Supervise effective utilization of technicians on the use of SST’s lifts and any other workshop equipment to enhance safety at the workplace.

Operational Responsibilities

• Monitor the time spent by technicians on all repair jobs to ensure the preparation of timely and accurate reports on technician productivity, efficiency and labor utilization;


• Make follow up on availability of spare parts or equipment for the technicians to ensure smooth work flow and few disruptions;


• Conduct accident vehicle assessment to ensure accuracy in repair quotation;


• Conduct quality checks before taking the job to the next stage as part of the company’s policy in delivering quality services to customers;


• Address, resolve & follow-up on all customer complaints in the workshop area in a timely manner to enhance customer satisfaction and retention;


• Assist in the sourcing of local suppliers for workshop consumables as well as in the determination of appropriate stock levels to ensure availability of optimum stock levels of quality materials;


• Raise supplementary reports to assist identify challenges in the delivery of quality and timely services

Qualifications and Skills

• Degree in Mechanical Engineering from a recognized institution.


• 5 years’ relevant working experience in a similar role from an organization of similar size in operations

Technical

• Computer literacy


• Product knowledge in motor industry


• Technical skills


• SAP- DBM knowledge.


• Knowledge in Custom imports regulations.

Functional

• Excellent report writing and communication skills


• Presentation skills


• Project management


• Analytical- highly analytical and ability to challenge status quo based on quantitative facts and impacts

Behavioral

• Team player


• Ability to work under pressure


• Negotiation & Conflict Management skills


• Interpersonal Skills


• Leadership and management-ability to lead teams, mentor and coach staff to goal definition and achievement


• Performance Management and team building


• Professionalism –maintains a professional approach based on ethics and values


• Integrity and honesty and ethics- ensure ethical practices and integrity to ensure the company is not exposed to reputational risk


• Building consensus and influencing-ability to influence various players across all departments


• Customer orientation-is customer focused striking a solid balance between external and internal customer orientation


• Resilience –is able to withstanding strategic and operational challenges and maintain momentum


• Emotional Intelligence-manages emotions in a mature and composed manner as expected of a leader

How to apply

Applications quoting the position title with detailed CV, with contact details of 3 referees including their email addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other but not a relative) should be submitted to: [email protected] on or before 20th October, 2017.

Only shortlisted candidates will be contacted

NB: Please clearly indicate in the subject line as “Floor Controller Supervisor”