Job Title: Linux Systems Administrator
Reporting Structure: Reporting to the Chief Technical Officer
Candidate should be familiar with how Unix processes work as well as have a solid grasp of a scripting language (preferably Python) for automation. The position will require close working with all department heads within the organization.
Key Tasks
Managing and Resolving Incidents and Problems through Technical EscalationUsing existing skills and knowledge as well as appropriate support resources to find resolution to customer incidentsManage all Implementation fixes and solutions where appropriate, either via discussing directly with customer, via calls/SMS, email, remote control or on siteEscalating calls to GSM Networks, PDNOs etcDelegate and manage all customer sites to implement fixesDelegate and manage staff customer sites to perform proactive support tasks and post installation hand overManage the administration of customer networks as part of managed services provisionAnalyzing and reporting on call performance and server health checksProvide pro-active Problem Management through checking manufacturer web sites, product updates & testing and producing KB Articles and BulletingOverall in charge of ensuring that all internal systems within the Organization/Departments as required are properly updated, supported, backed-up and managed.Setup and manage monitoring of all Mobile Planet Limited Applications deployed to the production environment.Analyze performance of applications in the production environment and report any recurring problems to the development team.Data Analysis and Mining as requiredB. Sc in CS/IT or related field or equivalent experienceAdminister Linux (Debian based) and *BSD servers Configure and maintain networking equipment: firewalls, routers, managed switches, VPNs. Administer services including: Apache, LDAP, SAMBA, Postfix, MySQL, subversion, Astericks etcDatabase administration, preferably MySQL or PostgreSQLFluent in a scripting language (preferably Perl/Python) Extensive experience with TCP/IP networking and common network protocolsExcellent understanding of Networks, Protocols and Internet TechnologiesCISCO qualification(s) would be desirable, however knowledge, interest and awareness of CISCO products is essentialAwareness of SMPP would be a benefitAwareness of Astericks IVR implementation would be a benefit.Awareness of working with Service Level AgreementsExcellent time management and task prioritization skills. The ability to work under pressure is a necessity. The ability to demonstrate IT support and Customer facing skillsExcellent analytical and troubleshooting skills for problem resolutionGood literacy and report writing skills and be able to provide examples from previous IT Projects where appropriateExcellent interpersonal and verbal communication skills and the ability to generate strong and lasting relationships with our customersAbility to work in a team.Willingness to consult and also have the confidence to make decisions. A passion for technologyDriving license and valid passport requiredPosition is office based (locally) Normal working hours are 8.30am – 5pm Competitive Salary26 days annual holidayMedical InsuranceParticipation in ESOPPension Scheme All applications should be sent to jobs@mobileplanet.co.ke by COB 14th January 2014.
Reporting Structure: Reporting to the Chief Technical Officer
Candidate should be familiar with how Unix processes work as well as have a solid grasp of a scripting language (preferably Python) for automation. The position will require close working with all department heads within the organization.
Key Tasks
Managing and Resolving Incidents and Problems through Technical EscalationUsing existing skills and knowledge as well as appropriate support resources to find resolution to customer incidentsManage all Implementation fixes and solutions where appropriate, either via discussing directly with customer, via calls/SMS, email, remote control or on siteEscalating calls to GSM Networks, PDNOs etcDelegate and manage all customer sites to implement fixesDelegate and manage staff customer sites to perform proactive support tasks and post installation hand overManage the administration of customer networks as part of managed services provisionAnalyzing and reporting on call performance and server health checksProvide pro-active Problem Management through checking manufacturer web sites, product updates & testing and producing KB Articles and BulletingOverall in charge of ensuring that all internal systems within the Organization/Departments as required are properly updated, supported, backed-up and managed.Setup and manage monitoring of all Mobile Planet Limited Applications deployed to the production environment.Analyze performance of applications in the production environment and report any recurring problems to the development team.Data Analysis and Mining as requiredB. Sc in CS/IT or related field or equivalent experienceAdminister Linux (Debian based) and *BSD servers Configure and maintain networking equipment: firewalls, routers, managed switches, VPNs. Administer services including: Apache, LDAP, SAMBA, Postfix, MySQL, subversion, Astericks etcDatabase administration, preferably MySQL or PostgreSQLFluent in a scripting language (preferably Perl/Python) Extensive experience with TCP/IP networking and common network protocolsExcellent understanding of Networks, Protocols and Internet TechnologiesCISCO qualification(s) would be desirable, however knowledge, interest and awareness of CISCO products is essentialAwareness of SMPP would be a benefitAwareness of Astericks IVR implementation would be a benefit.Awareness of working with Service Level AgreementsExcellent time management and task prioritization skills. The ability to work under pressure is a necessity. The ability to demonstrate IT support and Customer facing skillsExcellent analytical and troubleshooting skills for problem resolutionGood literacy and report writing skills and be able to provide examples from previous IT Projects where appropriateExcellent interpersonal and verbal communication skills and the ability to generate strong and lasting relationships with our customersAbility to work in a team.Willingness to consult and also have the confidence to make decisions. A passion for technologyDriving license and valid passport requiredPosition is office based (locally) Normal working hours are 8.30am – 5pm Competitive Salary26 days annual holidayMedical InsuranceParticipation in ESOPPension Scheme All applications should be sent to jobs@mobileplanet.co.ke by COB 14th January 2014.
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