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Dispatch Supervisor at Brites Management

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Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions. Our sole focus is to simplify the complexities of the HR department and help companies concentrate on the core business as we handle HR tasks more efficiently and accurately. We have diverse staff of seasoned professionals who are passionate about value addition to our clients. We deliver our services in a professional manner offering expertise support that amplifies a company’s potential by having a systematic process to not only offer the best talents but also other performance monitoring services. Over the years, we have acted as a preferred and the best Recruitment and HR Consultancy Company in Kenya, Africa, Middle East and handling assignments from all corners of the world. With our vast experience and in depth understanding of international recruitment procedures, we have proved ourselves in providing end to end HR solutions which bridges the gap between the employer and the employee, bringing them together. We are a one stop shop for all HR Solutions in Nairobi, Kenya; ranging from Recruitment and Head hunting, Labour outsourcing, Payroll Management, Staff Training and Team building, Performance Management, Developing Employee handbooks and manuals, we also conduct salary surveys and offer marketing services. Our services help organizations to implement effective processes to ensure organizational goals and objectives are achieved with ease and speed. We strive to provide you with unrivaled quality services to increase the effectiveness of your operations. So if looking for the best Recruitment and HR Consultancy company in Nairobi, Kenya; Look no further and get us working.


Responsibilities


Dispatch Management



  • To provide a professional dispatch service to customers, encompassing both speed and accuracy

  • Ensure Stock is supplied to customers within specified parameters

  • Dispatch Assistants receive correct documentation to pick, allocate and distribute products to customers

  • Correct stock and volume issued

  • Compliance to stock dispatch administration requirements

  • Receive delivery requests and confirm delivery requirements

  • Complete delivery documentation accurately and in full

  • Relationship management in order to increase basket size

  • Schedule deliveries to ensure optimal efficiency of drivers and vehicles

  • Track and monitor driver progress and compliance relating to scheduling, policies

  • and service standards

  • Receive and reconcile delivery documentation, address discrepancies and maintain accurate records

  • Manage customer returns according to agreed standards

  • Transfer data from the order sheet and invoices to the dispatch sheet

  • Ensures that correct truck assigned to correct route is loaded.

  • Supervises the loading team ensuring that loading is done in a correct and timely manner.

  • Ensure accurate transfer of data from order sheet and invoices to the dispatch sheet

  • Ensure correct and timely loading and dispatch

  • Accuracy of transfer of data from order sheet and invoices to dispatch sheet

  • Adherence to truck dispatch schedule

  • Accuracy of loading based on the route order (route invoices)

  • Route dispatch time schedule adherence


Customer Service



  • Understand and manage processes that impact the customer

  • Customers are engaged in a professional and friendly manner that reflects the

  • company values and customer service standards

  • Zero tolerance of poor customer service

  • Demonstrate a service culture

  • All customer communication is conducted in line with the company standards and procedures


Stock Management



  • Understanding of store budgets

  • Accurate stock allocation and reconciliation

  • Stock loss is contained within defined standards

  • Customer returns and damaged goods are processed according to defined procedures and standards


System and Process Management



  • Accurate and timeous input and extraction of data according to standard operating

  • System modifications managed according to standard operating procedures.

  • System related problems are identified and reported according to standard operating

  • Participate in continuous system improvements


Reporting and People Management



  • Reports are completed as per the procedural requirements

  • Tracking documentation and administration is completed according to the required

  • procedures within given time parameters

  • Dispatch errors are maintained below the approved error percentage and are

  • recorded, investigated and reflected in reports

  • Drive a culture that emphasises quality, continuous improvement, key employee

  • retention and development, and high standard of performance

  • Conduct Performance Management (Goals for Growth) in line with company processes, systems and cycles

  • Non-performance is addressed and remedial action taken

  • Meetings to discuss, motivate and address deliverables, progress and challenges are

  • actioned according to company requirements

  • Uphold company values

  • Employees are trained and assessed in line with the skills matrix

  • Development plans are in place and training requirements are identified and managed

  • Personal development plans are in place and effectively managed

  • Succession plans in place for business critical roles


Requirements



  • Bachelor’s Degree, Diploma/Certificate in warehousing, Logistics and Business Related Course

  • 5 years similar experience

  • MUST have experience working with SAP- SAP Stock Management/ SAP Materials Management/ SAP BI

  • Customer service skills

  • Stock management skills

  • Teamwork and Integrity

  • Supervisory skills

  • Retail management

  • Basic financial management

  • Merchandising

  • Buying and supply chain management

  • Warehouse / Dispatch management

  • Planning and organizational skills

  • Accuracy of loading vs order

  • Speed of response and effecting changes to duty roster when there is need



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