Nokia Corporation, stylised as NOKIA, is a Finnish multinational communications and information technology company, founded in 1865. Nokia is headquartered in Espoo, Uusimaa, in the greater Helsinki metropolitan area.
What you will learn and contribute to
General Purpose
- Proactively plans and performs advanced technical activities requiring knowledge in multiple areas or on a system level providing excellent Services to the customer.
- Prioritizes work based on customer and business impact and brings expertise to customer site on need basis.
- Passionate in Service of the Business and learning new technologies
- Main Responsibility Area
- Closely works with onsite Project Team to prepare Cloud pre-requisites during VNF & CNF onboarding
- Troubleshoot VNF/CNF onboarding issues
- Support integration & testing of new VNF & CNFs including re-deployments/scale out during various testing cycles.
- Troubleshooting of any performance issues
- Go-live support & post live monitoring as per contract
- Proactively identifies and solves demanding problems and communicates them to key stakeholders
Job Description
- Support Installation, Integration, Acceptance testing, Operations & Maintenance, and any ongoing modification (including upgrades) & configuration changes to the Nokia’s CBIS (Cloudband Infrastructure Software), CBAM (Cloudband Application Manager), NCS (Nokia Container Services) and Data Centre Hardware (Nokia Airframe Data Centre Solution).
- Perform diagnostic troubleshooting and provide technical support assistance
- Integration with backend technical support engineering teams and other technical teams (for e.g. Nokia VNF Engineers, Partners’ VNF owners
- Provides support to Nokia Customers as a seasoned Customer-facing Engineer
- Participates as an expert in own technology area
- Is active in Networking and Knowledge sharing
- Develop service documentation and procedures
- Perform first installs of new software, upgrades, and hardware expansions
- Perform system integration and regression tests
- Should be passionate about troubleshooting issues, thinking out of the box when it comes to problem solving
- Contribute to the creation of common artifacts and tools for usage by the Solution Engineering community and lead knowledge transfer and ramp up
- Lead your own competence development and contribute to the Nokia Knowledge Hubs aka. Communities of Practice
- Interaction with Customer and Partners
- On-call / Emergency Support for Customers when necessary
Additional Requirements
- Experience in Containers, Kubernetes and Microservices concepts
- Engineer graduated in Telecommunications, IT or Electronic Engineering.
- Proven experience in installation, commissioning, and integration of CBIS, CBAM and NCS
- Proven experience in installation, commissioning, and integration of Data Centre Solutions (Hardware), preferably Nokia Airframe Data Centre Solutions.
- Sound knowledge of Telecommunications Networks
- Candidate with experience and/or certification in RHOSP will be preferred
- Good working knowledge of UNIX or Linux Operating Systems.
- Good working knowledge of TCP / IP
- Good knowledge of VoIP protocols (SIP/RTP/MGCP)
- Experience in Scripting Languages (Python, Perl, Bash, etc.)
- Previous Operations and Maintenance experience for a customer
- Strong and demonstrated troubleshooting skills and abilities to debug and reproduce hardware, software, and networking problems including network performance and interoperability issues
- Experience of integration with OSS is highly desirable
- Knowledge of GSM and/or LTE networks highly desirable
- Independent work ethics
- Excellent communication & interpersonal skills
- The ideal candidate will have up-to five years of experience in the above
- Possess a Certificate / Diploma / Degree in Information Technology/Computer Engineering
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