Receptionist Job in Kenya

Receptionist 

Oasis Healthcare Group
Limited is a group of specialist Doctors working and operating across the country
since 2010 under group-based practice model. We currently have facilities in
the following counties: Kisii, Nyamira, Migori, Homa Bay, Siaya, Uasin-Gishu,
Kitui, Nairobi, Kakamega, Busia and Bungoma. We are looking to fill the
following positions with qualified and suitable individuals willing to join us
at one of our facilities.

General Description

• Receive, assist and direct patient in accessing
  the appropriate service or health care professional in a courteous,
  efficient and effective way.


• Provide general  assistance  to
   the  practice  team  and  project  a
   positive  and  friendly  image  to patients and
  other visitors, either in person or via the telephone.  

Responsibilities

• Ensure an  effective  and
   efficient  reception  service  is  provided
   to  patients  and  any  other visitors  to
   the    Acknowledge  a  patients  arrival
   at  the  desk  within  2-3  minutes
   of arriving, if the situation is unmanageable at the time due to the
  number of patients waiting then advice  the  patient  in
   the  queue  you  will  assist  them
   soonest  possible  and  call  for assistance.


• Deal with all general enquiries, explain
  procedures and make follow-up appointments.


• Be aware of your surroundings and of patients in
  the waiting room: be in a position where you are able to note which client
  has not be served and direct them to the offices they need to visit.


• Be aware of which doctors and nurses are currently
  on duty and whether they have arrived. If the doctor has not arrived, call
  him/her and inform they are on duty and clients are waiting for them



• Receive and make telephone calls as required.
  Phone must be answered within 6 rings and no more. Take messages, ensuring
  accuracy of detail and prompt appropriate delivery. Be polite and helpful
  at all times. If the patient’s behavior becomes unacceptably abusive refer
  the call to your supervisor. Don’t ever shout or respond in a rude manner
  to the patient.


• Advice patients of relevant charges for relevant
  medical services, show direction to the next station that the client would
  wish to be served.


• Ensure that all patients’ information is
  registered onto the computer system promptly and accurately. 8. It is the
  responsibility of the receptionist to ensure that client on the Outpatient
  register are transferred to the Inpatient register before close of
  business each day.


• It is the responsibility of the receptionist to
  ensure that pre-authorization are filled and ensure communication is
   made  to  insurance  companies  for
   pre-authorization  and  discharge  of patients,
   immediately  you  are  in  receipt  of
   either  an  inpatient  insurance  covered
   clients pre-authorization or a discharge summary.

Qualifications

• A diploma  course  in  public
   relation,  communication,  business  administration
   or  any related course.


• Must have strong analytical and communication
  skills, excellent leadership qualities.


• Ability to work with minimum supervision.


• Honesty and integrity


• Good interpersonal skills


• Computer literate.


• Maintains confidentiality

How to Apply

If  you  are
 up  to  the  challenge,  possess  the
 necessary  qualification  and  experience;  please
 send your  Application,  CV,  copies  of  your
 academic  testimonials  and  other  relevant
 documents  via email to hr@oasishealthcaregroup.com quoting
the job title with the town name on the email Subject.

https://jobcenterkenya.com/receptionist-job-in-kenya-31/