ICT Helpdesk Administrator Job, Current Kenyan IT Jobs,
Our client in the ICT industry is currently looking to hire a Helpdesk Administrator.
Responsibilities
- Call logging / follow ups/ closures for various incidents {CRM, Outlook, hard ware operating system related issues. In & Out of warranty
- Service desk mails handling Communicating to customers on the status of repair machines in the workshop/warranty centers.
- Ensure all tickets follow right procedure and issue them for closing after the ticket is resolved
- Training new users on the CRM system (Helpdesk and Interventions)
- Following up with customers to ensure full resolution of issues
- Coordination of Technical report requests from customers when needed
- Plan for collection of units from clients
- Prepare annual calendar for preventive maintenance
- Scheduling preventive maintenance with client and sharing schedule with the team (technicians) for planning.
- Sharing project closure reports with customers after every preventive maintenance.
- Ordering parts from HP, claiming for labor from HP and filing of warranty job cards
- Plan for collection of units from clients to warranty centers
- Following up with warranty centers on status of repairs
- Preparing quotations for workshop repairs and spares
- Filing cash/Mpesa sale invoices
- Sit in for Workshop Executive/ Reception when on leave.
- Perform any other duties as assigned
Qualifications
- Diploma in Information technology or its equivalent
- At least 1 year of experience in helpdesk IT support
- Proficiency in MS office applications Excellent communication and customer service skills
- CompTIA A+ Computer Troubleshooting Certification will be an added advantage
How To Apply
Please send your CV to jobs@alternatedoors.co.ke
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Cynthia Chebet2021-10-21T15:17:16+03:00
https://jobcenterkenya.com/alternate-doors-ict-helpdesk-administrator-job/
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