Front Office Supervisor Job in Kenya - 2015

Our Client is a 3 Star Hotel

currently recruiting a Front Office Supervisor

Job Purpose:

 The Front Office Supervisor shall be responsible

for monitoring of all operations in the front office department, coordinating

interdepartmental procedures in order to maintain smooth running of operations

and to ensure customer satisfaction.

Job Title: Front Office Supervisor

Specific Duties and Responsibilities

• Overseeing the front office section operations
  
  of the establishment in order to achieve a friendly atmosphere and
  
  superior guest;


• Ensuring provision of quality services to
  
  guests as laid out in the establishment’s front office standards;


• Ensuring prompt response to guests’ requests,
  
  inquiries and complaints in a pleasant and professional manner;


• Seeking feedback on guest satisfaction;


• Leading and coaching the front desk team
  
  towards achieving the highest levels of exceptional guest service and
  
  satisfaction;


• Identifying training needs and developing
  
  training programmes for the front office staff;


• Undertaking performance evaluation of front
  
  office staff and providing timely feedback on their performance;


• Monitoring selling procedures, ensuring
  
  adherence to all credit policies and procedures to maximize revenue;


• Preparing accurate and timely front office
  
  operations reports;


• Identifying and reporting all potential safety
  
  hazards in the front office to the maintenance department; and


• Performing any other duties assigned from time
  
  to time.

Minimum Qualifications

Appointment to this position will be made from persons who have:

• Degree or Diploma in Hotel/Hospitality
  
  Management or its equivalent from a recognized institution;


• KCSE grade C (Plain) or its equivalent


• Four (4) years’ work experience in a hostel
  
  industry of three star rating or above; and


• Experience in use of computerized hotel system
  
  software, Ms Office suite and computerized reservations systems.

• Good supervisory and interpersonal skills;


• Demonstrate an independent judgment and the
  
  ability to work efficiently and effectively under pressure.


• Proficiency in MS Office Suite and other
  
  relevant applications;


• Be able to speak, read, write and understand
  
  the languages used in the workplace and by guests;


• Have a track record of successful guest
  
  service; and


• Be a team player.

Salary: 30,000

– 35,000/=

If you feel you fit the above role, please send your CV only quoting the job

title on the email subject to jobs@alternatedoors.co.ke

N.B: We do not charge any fee for receiving your CV in our database nor for

interviewing.

Only candidates short-listed for

interview will be contacted.