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Customer Service Representative Job in Kenya


Customer Service
Representative



Key Responsibilities




  • Answering a high volume of
    incoming phone calls and assisting customers with their inquiries or
    concerns.

  • Resolving customer complaints or
    issues in a timely and efficient manner.

  • Providing information to
    customers about products or services.

  • Documenting customer interactions
    and transactions in a call center software or CRM system.

  • Meeting or exceeding performance
    goals, such as call handling time or customer satisfaction.

  • Keeping current with company and
    industry-related information to ensure accurate information is provided to
    customers.

  • Identifying and escalating
    complex customer issues to a supervisor or manager as needed.

  • Following up with customers to
    ensure their needs were met.

  • Participating in training and
    development programs to improve skills and performance.



Qualifications





  • A diploma in Communication,
    Customer Relations, Public relations, or any relevant field

  • At least 2 years experience in
    working in a call center as Customer Service Representative;

  • Knowledge of call center
    terminology, applications, and metrics

  • Hands-on, detail-oriented, and
    strong execution skills.

  • Good communication Skills both
    Written and Spoken with the ability to interact freely with customers.

  • Passion for irrigation and
    proactive in decision making

  • Independent thinkers who are able
    to thrive in a fast-paced dynamic environment.

  • Have the ability to handle
    pressure, meet deadlines

  • Be organized and be an expert in
    time management

  • Basic computer skills.



How to Apply



CLICK HERE TO APPLY



https://jobcenterkenya.com/customer-service-representative-job-in-kenya-2/

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