Customer Service
Representative
Key Responsibilities
- Answering a high volume of
incoming phone calls and assisting customers with their inquiries or
concerns. - Resolving customer complaints or
issues in a timely and efficient manner. - Providing information to
customers about products or services. - Documenting customer interactions
and transactions in a call center software or CRM system. - Meeting or exceeding performance
goals, such as call handling time or customer satisfaction. - Keeping current with company and
industry-related information to ensure accurate information is provided to
customers. - Identifying and escalating
complex customer issues to a supervisor or manager as needed. - Following up with customers to
ensure their needs were met. - Participating in training and
development programs to improve skills and performance.
Qualifications
- A diploma in Communication,
Customer Relations, Public relations, or any relevant field - At least 2 years experience in
working in a call center as Customer Service Representative; - Knowledge of call center
terminology, applications, and metrics - Hands-on, detail-oriented, and
strong execution skills. - Good communication Skills both
Written and Spoken with the ability to interact freely with customers. - Passion for irrigation and
proactive in decision making - Independent thinkers who are able
to thrive in a fast-paced dynamic environment. - Have the ability to handle
pressure, meet deadlines - Be organized and be an expert in
time management - Basic computer skills.
How to Apply
https://jobcenterkenya.com/customer-service-representative-job-in-kenya-2/
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