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Regional ICT Officer EA & Yemen (Kenyan Nationals Only) at Norwegian Refugee Council (NRC)

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The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors. The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs



Specific responsibilities


These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.



  1. Providing General ICT Support to the Regional Office and Kenya Country Office.

  2. Direct all support queries via the ticketing system and monitor the performance of the support provided

  3. Ensure network uptime through monitoring of the Cisco Meraki Dashboard for all offices on a daily basis.

  4. Lead in the development and implementation of in-house web based NRC digital systems

  5. Providing the region with relevant technological solutions that assists the office in working more efficiently at the same time saving on costs and time.

  6. Effectively maintain partnerships with both internal and external stakeholders.

  7. Represent the technological agenda in meetings, networking events and conferences

  8. Carry out any other tasks as shall be assigned by the supervisor


Requirements


Behavioral competencies


These are personal qualities that influence how successful people are in their job. Of the 12 behavioral competencies, the following are essential for this position:



  • Planning and delivering results

  • Working with people

  • Empowering and building trust


Professional competencies


Generic professional competencies:



  • Minimum of undergraduate degree from the ICT field.

  • Documented results related to the position’s responsibilities

  • Knowledge about own skills/profile

  • Good working knowledge in Microsoft Power Platform especially in PowerApps, Power Automate, Sharepoint.

  • Fluency in English


Context related skills, knowledge and experience



  • Knowledge of the context in the East Africa & Yemen Region

  • Minimum of 4 years of Experience in the ICT field

  • Very Good working knowledge of PHP is a must.

  • Knowledge on Laravel framework is desirable.

  • Knowledge of other scripting languages such as GO will be an added advantage.

  • Knowledge on Cisco Merak will be an added advantage

  • Proven record on development of web based systems in PHP

  • Competent in Relational Database Management Systems (RDBMS)

  • Experience in building and supporting mobile apps will be an added advantage

  • Certification in ITIL V3 and above will be an added advantage




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