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Customer Care Officer Job in Kenya



Human Resource /Customer Care Officer (REF: HR/C/07/21)



Our client, a leading
urban Sacco based in Nairobi is seeking for qualified, experienced and highly
motivated individuals to fill this position.



Core Responsibilities




  • Support
    the development and implementation of HR initiatives and systems

  • Provide
    counselling on policies and procedures

  • Be
    actively involved in recruitment by preparing job descriptions, posting
    ads and managing the hiring process

  • Create
    and implement effective onboarding plans

  • Develop
    training and development programs

  • Assist
    in performance management processes

  • Support
    the management of disciplinary and grievance issues

  • Maintain
    employee records (attendance, EEO data etc.) according to policy and legal
    requirements

  • Review
    employment and working conditions to ensure legal compliance

  • Answering
    employee questions and addressing employee concerns

  • Reviewing
    procedures for employee safety, welfare, wellness and health

  • Representing
    employer in community and recruiting events

  • Overseeing
    social events

  • Drawing
    up plans for future personnel hiring procedures and goals

  • Updating
    job requirements when needed

  • Contacting
    applicants’ references

  • Performing
    criminal background checks required by company

  • Provide
    splendid customer services to customers in a friendly and courteous manner
    at all times


  • Have
    sufficient knowledge about the Society products and services and respond
    to all inquiries accordingly

  • Improve
    customers’ SACCO experience by ensuring that the customers are attended to
    promptly and all their challenges are resolved without delay

  • Ensure
    that all the SACCO’s policies and procedures, code of conduct and
    regulatory guidelines are strictly complied with in the process of
    discharging duties

  • Provide
    information to customers/members on their account status and account
    balances

  • Open
    new SACCO accounts according to laid down rules and guidelines

  • Provide
    assistance to all other members of staff in other departments of the SACCO
    by liaising with them through healthy interactions

  • Ensure
    that customers’ confidential information is properly protected and only
    used for official purposes

  • Channel
    complex customer complaints and challenges to the right head of department
    for effective resolution



Skills 




  • Outstanding
    organizational and time-management abilities

  • Excellent
    communication skills characterized by excellent writing and speaking skills

  • Effective
    listening skills demonstrated by the ability to listen to other people
    talk without interruptions, understand them and then propose solutions or
    make contributions based on the points made

  • Problem-solving
    and decision-making aptitude

  • Strong
    ethics and reliability

  • Must
    be patient and willing to help others in solving problems while
    maintaining a positive attitude at all times

  • Must
    have a keen eye for detail and follow instructions to the letter.



How to Apply



Interested and qualified
applicants are requested to download and fill out the online application form
below and submit to
 co-opconsultancy@co-opbank.co.ke
by 21st July 2021.
 Any applications
received after the closing date shall not be accepted.



Download
Application Form




https://jobcenterkenya.com/customer-care-officer-job-in-kenya-5/

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