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Assistant Customer Care Officer Job in Kenya

By


Reference No



KUCCPS 057/21



Job Grade VIII



Report To Manager, Corporate
Communication



Job Purpose



The job holder performs
customer service roles for the realisation of a satisfying and exciting service
experience for the Placement Service clients and stakeholders.



Job Responsibilities




  • Handling inquiries through the call centre, the
    reception area and social media platforms regarding various issues or
    redirect them to the relevant office/officer;

  • Maintaining customer register and complaints
    register as guided;

  • Giving out information on the services offered by
    the placement service; and

  • Assisting with the recording, filing and retrieval
    of customer service matters and complaints.



Minimum Job Qualification




  • Have a minimum of three (3) years relevant work
    experience in the Public Service or in the Private Sector;

  • Have a Diploma in any of the following: –
    Journalism, Mass Communications, Public Relations other relevant and
    equivalent qualification from a recognized institution;

  • Be proficient in computer applications.

  • Fulfill the requirements of Chapter Six of the
    Constitution; and

  • Show merit and ability as reflected in work
    performance and results.



How
To Apply



Applications MUST be
submitted online through the Placement Service careers portal
careers.kuccps.net. Interested applicants are required to create a profile and
attach copies of their CV, academic certificates, clearance certificates and
testimonials before applying. The application deadline is August 12, 2021 at 5.00pm.



Click here to apply




https://jobcenterkenya.com/assistant-customer-care-officer-job-in-kenya-3/

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