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Showing posts with the label Support

Monitoring, Evaluation, Accountability and Learning Support Manager

Application process: Applicants should submit the following: - A one page cover letter, explaining how your skills and experience apply to this role. - A CV of no more than 3 sides, including the names of three professional references - Please do not send copies of testimonials, certificates or any other back-up documentation. Applications should be sent by email to careers@kenyaredcross.org. Applications should be submitted by and to be received on or before Sunday 25th January 2015. Kenya Red Cross Closing date |  25 Jan, 2015

Centrino Technologies Software Support Specialist Job

Job Title: Software Support Specialist Position Description: Centrino Technologies Limited seeks a Software Support Specialist to provide technical support to clients for our software applications used in the financial markets. If you enjoy working with business users to automate processes and working closely with developers to improve our clients’ experience, we would like to talk with you. Why work with us? Centrino’s customer base is professional, collaborative and engaging to work with You will work with a team of enthusiastic and service-oriented people who are dedicated to continuous improvement You will work from various parts of the country where our customers are based What you need for this position: Academic Qualifications Diploma/degree in IT or in any related course; CPA is an added advantage General SkillsA passion for automating manual processes and learning how things workAbility to interact effectively with both non-technical users and highly technical usersGood organ...

Jinny Software Customer Support Engineer Job in Nairobi, Kenya

Customer Support Engineer Department: Customer Support Location: Jinny Software Ltd., Nairobi, Kenya Position Overview: Provide 1st and  2nd level of support for Jinny’s solutions including next generation messaging and call & media products,  for new and existing deployments (chiefly at mobile network operators) Key Responsibilities: Interested candidates must be smart and solution driven and willing to contribute immediately and be capable of learning quickly in a fast changing business environment. The appointed individuals will be offered an attractive remuneration package, which will reflect the importance of this position.Applicants should send detailed curriculum vitae, in strictest confidence, to Corina Tudose, by email to: hr@jinnysoftware.com, quoting the position title. Visit us on: www.jinnysoftware.com

Chief of Party, Support for Orphans and Vulnerable Children in Nairobi and Coast Counties of Kenya

Plan International is a global organization that works side by side with communities in 50 developing countries to end the cycle of poverty for children and their families. Plan works at the community level to develop customized solutions and ensure long-term sustainability. Our solutions are designed up-front to be owned by communities for generations to come and range from clean water and healthcare programs to education projects and child protection initiatives. Across program areas, Plan’s activities are guided by a Child-Centered Community Development (CCCD) approach, which is rights-based, holistic, gender-sensitive, and inclusive.****Project and Position Description****Plan International is seeking Chief of Party (COP) candidates for the $42 million USAID funded project to Support for Orphans and Vulnerable Children in Nairobi and Coast Counties of Kenya.The Chief of Party (COP) will be responsible for the overall management and operations of the project and report directly to ...

Concern Worldwide Finance Officer (Programme Support Unit) Job in Nairobi Kenya

Concern Worldwide is a non-governmental, international humanitarian organization dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries. Applications are invited from qualified Kenyan nationals for the following position: Job Title: Finance Officer – Programme Support Unit (PSU) Duty Station: Based in Nairobi with Limited Travel to Field Locations   Contract Type: One Year Renewable Job Summary: As the Finance Officer (PSU) s/he will primarily focus on ensuring all the fundamental accounting functions (bank, cash, authorisation controls) operate effectively in Nairobi and in compliance with Concern procedures.  S/he will make sure that PSU accounts are completed timely with proper budget codes, correct amounts and correct allocation rates. S/he will release monthly recharges to other country programmes and update the headquarter office on the same.S/he will monitor the bank balances; reconcile bank and ...

IT Support Technician Job in Kenya

Vacancy: IT Support Technician Computer science degree or equivalent.Knowledge of systems and Network administration.Awareness of IT trends and opportunitiesAt least 4 years’ experience.Systems administration skillsNetwork administration skillsTrouble shooting and fault diagnosis skills for PCsTroubleshooting knowledge of Apple machines will be an added advantage.Excellent repairs and maintenance skillsUser training skills & supportAnalytical skillsReporting skillsExcellent communication and inter personal skills. Duties and Responsibilities To log support calls and document their outcome to facilitate the resolution of common queries.To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment.To maintain the existing PCs and peripherals to agreed standards under the direction of Systems Administrator or the Team Leader, by performing upgrades, new installations and carrying out routine procedures.To assist in the compilation and...

Tracking Business Technical Support Personnel Job in Kenya (KES 30K - 40K)

Our client in tracking business is seeking to recruit a Technical Support Personnel to join their dedicated team.   Main Responsibilities includes: Repair and maintenance of all hardware supplied by the companyMaintenance of records of all devices repaired / servicedTesting of all hardware before being delivered to the customer to ensure they are in their optimal working conditionResponsible for taking care of the tools supplied in the department and making sure they are in proper working condition at all times.Keeping records of all the hardware repaired including details such as serial numbers, problem reported / solved, spare parts used, tests carried etc.Repair and maintenance of all fiscal devices while observing adherence to Revenue Authorities laws Customer support regarding hardware issue on phone, social media etcCarrying out research for the purposes of product development and ensuring that the products supplied by the company remain competitiveTraining users on the operati...

Support Services and Liaison Manager Somalia

The total salary package for this position is £37,384 - £40,972 per annum* (circa $59,800 - $65,500 USD) including basic salary, hardship allowance, programme management allowance and cost of living allowance. About MAG: MAG saves lives and builds futures by working with others to reclaim land contaminated with the debris of conflict, to reduce the daily risk of death or injury for civilians, and to create safe and secure conditions for development. MAG shared the 1997 Nobel Peace Prize as a founding member of the International Campaign to Ban Landmines for our work to ban landmines. Our vision is a safe and secure future for men, women and children affected by armed violence and conflict. About the Somalia Programme : The MAG Somalia programme is operating in a complex political and security environment and has expanded significantly in the last year, with operations firmly established in Somaliland, Puntland and in South Central Somalia. The Somalia programme is also operating throu...

Swissport Kenya Limited Cargo Business Support Manager Job Vacancy

This job is only open to Kenyan Citizens Swissport is an international organisation that provides ground handling services for around 118 million passengers and 3.5 million tonnes of cargo a year on behalf of some 650 client-companies in the aviation sector.  Swissport is active at 192 airports in 38 countries on 5 continents.  Swissport Kenya Limited is recruiting for the following positions based at Jomo Kenyatta International Airport. Manager Business Support - Cargo  Consider being a part of an organization that has earned recognition as Air Cargo Handling Agent of the Year.   Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We are seeking a professional with a proven track record in planning and organising people and resources towards maximising efficiencies within a busy operations environment.   This person will be part of a highly dynamic team charged with ensuring that car...

Visa Job Vacancy in Kenya : Business Development Support

Job Description Purpose The purpose of this role is to provide support to the Business Development Manager by developing and maintaining the relationship between VISA and its clients. Key Responsibilities Provide support to the country manager to develop and maintain the relationship between Visa and the memberContribute to development, production and implementation of initiatives outlined in Country plansMonitor and analyse competitors strategiesAttend to member queries and issues, and provide timely and efficient solutionEnsure Members compliance to service levels, integrity of service records and efficient resolution of complaintsIdentify key opportunities within market, size/provide analysis and business case to addressCentral communication point for all clients in MarketProvide periodical reports( Weekly/Monthly or quarterly ) as agreed with Country ManagerRegular market sales visitsOn Demand update and MVP plans for clientsLiaise with relevant Visa Departments to share member p...

ICT SUPPORT ASSISTANT : Equity Bank

Equity Bank is the region’s leading Bank whose purpose is to transform lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda and South Sudan, Equity Bank is now home to more than 9 million customers – the largest customer base in Africa. Currently the Bank is seeking talent to serve in the role outlined below: ICT SUPPORT ASSISTANT: 3 POSITIONS Role Profile: Reporting to the Manager – ICT Services and Maintenance, the role holder will offer IT support services to the business and also ensure maintenance of all IT equipments. Key Responsibilities • Providing second level ICT support to the Bank • Providing preventive maintenance on all IT equipments in the organization. • Monitoring and maintaining computer networks of the Bank • Install and configure computer systems, diagnose hardware and software faults and solve techni...

Network Investigations Support Officer - EAGLE Network

Recruitment of a position in the forefront of fighting corruption and wildlife crime in Africa Title of the position: Network Investigations Support Officer The EAGLE Network is looking for professionals with some experience of living, travelling or working in Africa. We are looking for individuals with strong personal engagement and internal motivation to effect change in Africa through activism, fighting wildlife crime and corruption. The four permanent positions – Monitoring & Evaluation, Financial, Investigations Support and Organizational Development officers form a newly created Central Coordination Unit. Positions are based in Nairobi with frequent long missions in Central and West Africa. Salaries are modest. The EAGLE Network operates in 8 African countries where it carries wildlife law enforcement operations that brought more than 1,000 traffickers to prison. ESSENTIAL CONDITIONS FOR APPLICANTS: 1. Ability to adapt to pressure and stress 2. Strong ability to think creati...

IBM Job Vacancy in Kenya : Managed Support Services Sales Manager

Job Description Provides specific and comprehensive support to a specific area(s) of the business. Is considered an expert in a number of processes and will manage junior team members. Has a high degree of autonomy, understanding key business priorities, process and organisation implications. Will often initiate and implement process change, driving cost and productivity benefits. Acts as functional ‘centre of competence’ and is likely to have additional project related responsibilities. Outputs •Processes complex tasks within defined time scales and to a high level of quality •Modifies procedures within team to meet the changing needs of the business •Responds to requests for routine and adhoc information in a timely professional and appropriate manner, allocating tasks to the most appropriate personnel •Acts as the main point of reference for complex queries, liaising with management, Business Directors etc as required •Has complete understanding of the measurement system, its driv...

Jumia Seller Support Associate Job in Kenya

Vacancy: Seller Support Associate Join Jumia, the #1 e-commerce company in Africa! We strive to be the Kenya’s most customer-centric company where people can find and discover virtually anything that they want to buy online. By giving customers more of what they want - low prices, vast selection and convenience - Jumia continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary interface between Jumia and our sellers. The Seller Support Associate will be responsible for providing timely and accurate operational support to merchants selling on the Jumia platform. Roles & Responsibilities: Acts as the main touch point for sellers via phone and e-mail, providing prompt and efficient serviceMonitors Sellers’ adherence to strict service level agreements on fulfillment times, out of stock and return rates, retraining struggling sellers as neededLiaises with other departments such as Operations, Buying, IT and Finance and escalates issue...

Technical Support Services Pricer

This role is a MEA (Middle East and Africa ) role, supporting all MEA Countries. The Technical Support Services Pricer is in charge of evaluating all non standard or complex pricing requests known as Special Bids. TSS pricing plays an important part in the proposal/contract creation process. Depending on the market condition, the TSS pricer has to evaluate special bid requests of customers or business partners with regard to: - our local service delivery capabilities,  - compliance to our legal terms & conditions and - the financial attractiveness of the deal and other parameters.  Important aspects of this job role are to: - have a deep understanding of different cost and pricing concepts used in IBM - have a deep understanding of the solution design and delivery process - gain insight knowledge into price handling processes  - be familiar with different TSS contract terms & conditions and statement of work - monitor the local contract negotiations with regard to specific pri...

IT Support Specialist Job in Nairobi Kenya (45K – 60K)

Vacancy: IT Support Specialist Industry: Information Technology Salary: KShs 45,000 – 60,000 Our client is a leading IT company that focuses on using and developing main stream technology solutions that assist businesses enhance their core operations by surpassing their existing business expectations and achievements.  They seek to hire an IT Support Specialist is passionate about business and technology. Purpose : To provide high level technical customer support, guidance, assistance and follow up of all proprietary software applications installed for the customers. Duties and Responsibilities Support of all proprietary software systems and any under development by developers.Maintain and develop working knowledge of proprietary software used by the customer and any other software and hardware required for the software to function effectively.Troubleshoot problems across but not limited to the following platforms: Windows XP, Windows 7, Windows 8, SQL Server and Windows Server. This...

Support to Health Policy and Reform Unit at Ministry of Health Somaliland

Somaliland has been largely spared by decades of armed conflict and social strife that have destroyed most of the health system in Somalia. Yet, it is operated in post-conflict context with an overall lack of human capital in the health sector, dilapidated infrastructure and a fragmented health system with the unregulated private sector mainly providing services contributing to health outcomes such as maternal and child mortalities that are among the highest in the world. Widespread malnutrition, poor access to quality medicines, limited access to safe drinking water, continuing environmental degrading, food insecurity, fragmented health care services, frequenting epidemics of outbreaks, abject poverty and very low literacy rates remain the key factors contributing to poor health outcomes.In their efforts for political and economic development, the Somaliland authorities have placed social services among the top priority list to be addressed immediately. The health sector has already ...

KENEX Assistant Network Administrator and Systems Support Job

Position for Assistant Network Administrator and Systems SupportWe are looking for individuals who are sufficiently fluent in system support and network systems management. The successful candidates will become part of an engineering team for system support and network administration tasks. Software Support Skills: Windows Desktop Support and Administration,Supporting Microsoft Active Directory Domain Environment (2003/2008),Windows Server Administration,Managing Virtual Server Environment,Maintaining local helpdesk system,offline and online clients support Other Skills: Excellent written and oral communication skills,Strong organizational,Problem-solving and analytical skills,Strong understanding of TCP/IP and DNS,Advanced knowledge of Microsoft Office Suite 2003/2007/2010,Cisco certification is preferred Hardware Support Skills: HP servers Maintenance,Proxy server Knowledge,HP desktops maintenance,Cisco Routers andSwitches Maintenance Database Systems:  Access, MSSQL Server. Platfor...

KENEX Assistant Network Administrator and Systems Support Job in Kenya

Position for Assistant Network Administrator and Systems Support We are looking for individuals who are sufficiently fluent in system support and network systems management. The successful candidates will become part of an engineering team for system support and network administration tasks. Software Support Skills:  Windows Desktop Support and Administration,  Supporting Microsoft Active Directory Domain Environment (2003/2008), Windows Server Administration,  Managing Virtual Server Environment, Maintaining local helpdesk system, offline and online clients support Other Skills: Excellent written and oral communication skills, Strong organizational, problem-solving and analytical skills, Strong understanding of TCP/IP and DNS, Advanced knowledge of Microsoft Office Suite 2003/2007/2010, Cisco certification is  preferred Hardware Support Skills: HP servers Maintenance, Proxy server Knowledge, HP desktops maintenance, Cisco Routers and Switches Maintenance Database Systems: Access, ...