Our client in tracking business is seeking to recruit a Technical Support Personnel to join their dedicated team.
Main Responsibilities includes:Repair and maintenance of all hardware supplied by the companyMaintenance of records of all devices repaired / servicedTesting of all hardware before being delivered to the customer to ensure they are in their optimal working conditionResponsible for taking care of the tools supplied in the department and making sure they are in proper working condition at all times.Keeping records of all the hardware repaired including details such as serial numbers, problem reported / solved, spare parts used, tests carried etc.Repair and maintenance of all fiscal devices while observing adherence to Revenue Authorities lawsCustomer support regarding hardware issue on phone, social media etcCarrying out research for the purposes of product development and ensuring that the products supplied by the company remain competitiveTraining users on the operations of the hardware devices supplied by the companyHandling complains from clients and advising management on the same to ensure proper measures are takenAdhering to the stipulated code of conduct when dealing with clients at all timesHigher diploma in Computer Engineering/Computer Science or its equivalentAt least two (2) years experience in telecommunication industryPassion for troubleshooting and resolving electronic faultsGood interpersonal skillCustomer service skillsFast learnerIf qualified kindly send your application letter and CV to jobs@jantakenya.com clearly indicating ‘Technical Support Personnel (30-40K)’ on the subject line by 28th November 2014.
Main Responsibilities includes:Repair and maintenance of all hardware supplied by the companyMaintenance of records of all devices repaired / servicedTesting of all hardware before being delivered to the customer to ensure they are in their optimal working conditionResponsible for taking care of the tools supplied in the department and making sure they are in proper working condition at all times.Keeping records of all the hardware repaired including details such as serial numbers, problem reported / solved, spare parts used, tests carried etc.Repair and maintenance of all fiscal devices while observing adherence to Revenue Authorities lawsCustomer support regarding hardware issue on phone, social media etcCarrying out research for the purposes of product development and ensuring that the products supplied by the company remain competitiveTraining users on the operations of the hardware devices supplied by the companyHandling complains from clients and advising management on the same to ensure proper measures are takenAdhering to the stipulated code of conduct when dealing with clients at all timesHigher diploma in Computer Engineering/Computer Science or its equivalentAt least two (2) years experience in telecommunication industryPassion for troubleshooting and resolving electronic faultsGood interpersonal skillCustomer service skillsFast learnerIf qualified kindly send your application letter and CV to jobs@jantakenya.com clearly indicating ‘Technical Support Personnel (30-40K)’ on the subject line by 28th November 2014.
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