Join Jumia, the #1 e-commerce company in Africa! We strive to be the Kenya’s most customer-centric company where people can find and discover virtually anything that they want to buy online. By giving customers more of what they want - low prices, vast selection and convenience - Jumia continues to grow and evolve as a world-class e-commerce platform.
The Seller Support team acts as the primary interface between Jumia and our sellers. The Seller Support Associate will be responsible for providing timely and accurate operational support to merchants selling on the Jumia platform.
Roles & Responsibilities:Acts as the main touch point for sellers via phone and e-mail, providing prompt and efficient serviceMonitors Sellers’ adherence to strict service level agreements on fulfillment times, out of stock and return rates, retraining struggling sellers as neededLiaises with other departments such as Operations, Buying, IT and Finance and escalates issues as required to resolve sellers’ questions and issuesCompiles weekly reports to sellers on their performance with improvement guidelines and monthly internal reports to recommend way forward with sellersDevelops internal documentation and public knowledge center Previous experience in a customer service role and fast-paced work environment essentialExperience in logistics or operations highly desirableExcellent phone demeanor and written communication skills in EnglishComputer skills: You will be using excel and our own Seller Center platform on a daily basisBusiness savvy: understanding of e-commerce and retail businessHighly detail and process oriented, yet flexible to the inevitable change working for a high-growth online retailer entailsCompetitive salary The opportunity to help shape the strategy and processes of a new department in a fast-growing companyKindly send your CV to joinus-kenya@jumia.co.ke clearly stating the title of the job on the Subject before 14th Nov 2014. Only shortlisted candidates will be contacted.
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