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Oracle CRM Consultant – Sales at Azenia

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Job Purpose


We are seeking a highly skilled Oracle CRM Consultant who possesses deep expertise in CX Sales, CPQ, Oracle Siebel CRM, Oracle Cloud CX, and related technologies. If you are passionate about creating exceptional customer experiences and have a solid background in software architecture and development, we invite you to join our team.


Job Responsibilities



  • Identify the appropriate software architecture based on the requirements and design elements contained in a system specification.

  • Analyses software requirements, defines solution parameters and specifications.

  • Conduct formal workshops with the client to gather requirements, displaying knowledge of the business environment in defining the customer’s needs.

  • Produce the estimations of the solution and involved in the high-level planning and implementation methodology of the project.

  • Be engaged in Pre-Sales activities and writing of technical proposals.

  • Leads the function design process. Facilitates design workshops.

  • Negotiates and manages functional scope to reduce business and technical risks for both the client and Oracle Consulting

  • Ramp up on Cloud methodology and approach.

  • Apply professional mastery and industry-wide understanding of technology, tools and methodologies to develop solutions in leading edge or critical situations.

  • Viewed by customers as a trusted adviser.

  • Manage the customer and manage situations during the implementation process with the customer.

  • Assist software developers with the creation of detailed software design specifications.

  • Perform software version control and maintain periodic compilation schedule.

  • Review the technical solution designs, configuration aligned with the functional solution.

  • Conduct trainings for clients and within oracle.

  • Coordinate with the product team to provide inputs for the future enhancement of the product.

  • Mentor junior consultants.


Job Qualifications



  • Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).

  • In-depth knowledge of functional and technical domains such as CX Sales, CPQ, and Oracle Siebel CRM.

  • Profound understanding of the overall architecture of Oracle Siebel CRM and/or Oracle Cloud CX.

  • Extensive experience in web application development within the Service Cloud environment using PHP, MVC framework, HTML, and CSS.

  • Strong familiarity with Custom processes, Engagement Engine Rules, .Net Addins, and Customer portal implementations.

  • Proven experience in building integrations between various Oracle CX products, Siebel CRM, or other CRM/Fusion products.

  • Implementation expertise in the Financial Services industry.

  • Proficiency in applying Oracle’s OUM methodology.

  • Strong capability in supporting Testing, Defects Analysis, and Fixes in alignment with product development and support.

  • Demonstrated extensive knowledge of the Oracle solution and the ability to stay updated with the product roadmap.

  • Solid understanding of Oracle technology.

  • Requires Software Development Lifecycle experience.

  • Good team player and have strong analytical skills.

  • Self-motivated with a lot of energy and drive.




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