Business Development Manager, Marketing & Business Development at Aga Khan University Hospital

Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University’s Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Our Vision of Aga Khan University Hospital, Nairobi is to be the premier, tertiary, teaching and referral health care facility in sub-Saharan Africa. ​For over fifty years, Aga Khan University Hospital, Nairobi (AKUH) has been taking care of families in East Africa. As a private, not-for-profit hospital, we strive to provide access to quality healthcare to all who need it. At AKUH, patients are our first priority. Our team of medical professionals, faculty and staff are here to provide you and your loved ones with the highest standards of healthcare. We are committed to working together to ensure that you and your family receive outstanding medical services, first-rate facilities and compassionate care. The Aga Khan University Hospital, Nairobi has set the standard for comprehensive healthcare and modern medical education in East Africa. Our dedicated staff, advanced facilities and state-of-the-art technologies have earned the hospital great reputation as a leading medical institution and teaching hospital in the region, and beyond. Patients benefit from our unique team-based approach to car​e, which enables you to benefit from the diverse expertise of our entire team of medical professionals. As the teaching hospital for Aga Khan University’s Medical College and School of Nursing and Midwifery, we practice an evidence-based approach to medicine, driven by the cutting-edge research conducted by our experienced faculty members. Our approach to care is guided by our core principles of Quality, Access, Impact and Relevance.​

Job Purpose

This job exists to lead the development and execution of the hospital’s business development strategy with an aim of growing and sustaining the business to help the hospital meet its budgetary obligations and achieve its mission of being a premier, tertiary, and teaching and referral healthcare facility in sub-Saharan Africa.

Key Responsibilities

Development and execution of hospital Business Development strategy

• Develop a growth strategy that is aligned to the organisation’s values


• Tracking and analyzing market trends, monitoring the competition, and developing strategies for growing the business.


• Conduct research to identify new business opportunities/ markets, and current customer needs that will inform the development of new products and review existing products to ensure that they are aligned to customer needs and market realities


• Lead in the development of new products and packages and review of existing ones.


• Lead business engagement with corporate and various target market to identify growth opportunities

Growth of Outreach referrals to the main hospital:

• Develop and execute an effective strategy that will increase the conversion of outreach referral bookings to actual consultations.


• Work with the Outreach team to identify the needs within their areas of operations and develop area-specific sales strategies


• Timely reporting of Monthly and YTD referrals from the outreach centers.

Corporate Relationship Management

• Develop a business strategy for engagement with industry stakeholders


• Establish and maintain relationships with key decision-makers within the corporate partners to grow and maintain the business portfolio.


• New account opening and management and renewing the expired ones


• Gathering intelligence on the sectoral trends

Hospital Services and Facilities Marketing

• Developing key relationships with private doctors, other referring hospitals, evacuation companies and medical tourism agents to position the hospital as the facility of choice


• Work with the Communications team to develop relevant collateral and public information


• Profile the hospital and its services to different stakeholders such as doctors, the business community, expatriates and the general public

Doctors’ Relations

• Building relationships with referring doctors to understand and meet their needs.


• Identifying the relevant Continuous Medical Education (CME) needs and working with the CME office to deliver them to build relationships


• Bridging the relationship between doctors and corporate partners

Teamwork and Cohesion

• Collaboration with other team members in achieving departmental objectives


• Performing any other task as requested by the supervisor

Qualifications, skills and experience required

• Bachelors’ degree in Business/ Marketing or a related field from a recognized university


• Relevant professional qualifications will be an added advantage or a health-related degree and relevant business development experience


• Have at least 8 years’ experience in a business relationship/business development or marketing role gained in a customer-focused environment and possess proven and effective long-term relationships skills with a wide range


• Demonstrate a proven track record of developing and implementing successful marketing initiatives and/or business plans within a defined budget and resources


• Possess excellent spoken and written communication skills and with a proven ability to present to high-level stakeholders in a confident and mature manner


• Strong market research and analytical skills and an ability to prepare concise reports on research findings


• Comprehensive report writing skills.


• Experienced in handling corporate business with extensive networks in the sector


• Exposure in working in a Multicultural work environment


• Dynamic, ability to multi-task and work under pressure


• Excellent interpersonal skills and ability to effectively manage internal and external customers


• A genuine team player with a willingness to support colleagues during times of demand and readily contributing to the development of yourself and your colleagues.


• Excellent interpersonal & Communication skills

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