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Scheme Cordinator Job MAKL - Career Point Kenya

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Scheme Cordinator Jobs, Communication Jobs In Kenya 2020,


Position                Scheme Cordinator,


Reports To          Service Provider Manager,


Level     Entry Level Executive Position,


We are seeking an outgoing and customer service-oriented relationship manager to join our organization and work with our Service Providers . In this role, you will be responsible for meeting with the Service


Responsibilities



  • Maintain good relationships with Service Providers and build a good rapport so that the business can maximize the value of those relationships

  • Maintain good relationships with Service Providers so that the business can maximize the value of those relationships

  • Identify key contacts at the Service Providers to establish and foster relationships

  • Participate in one-on-one meetings with service providers so as to understand any problems and challenges and identify ways the business could better address those needs

  • Escalate any matters that need urgent attention with a view to resolve the matters

  • Build a good rapport with the service provider and provide excellent Customer service to maintain a positive reputation for the business

  • Resolve any complaints from the Service providers promptly and professionally

  • Public Relations- build connections on behalf of the company.

  • Obtaining and evaluating all relevant data to handle complaints and inquiries.

  • Recording details of comments, inquiries, complaints, and actions taken.

  • Managing administration, communicating and coordinating with internal departments on Servive Provider matters

  • Other duties as assigned.


Qualification And Experience



  • Minimum Diploma in relevant field

  • 1 years’ experience in service industry

  • Experience in the service or Hospitality industry will be an added advantage.

  • Customer Relationship Management Skills, Strong communication skills and Strong Interpersonal Skills & People Centric.

  • Strong stakeholder Management skills

  • Time Management

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

  • Knowledge and experience in reading, analyzing, and interpreting reports and support procedures.

  • Proficiency in MS Office – specifically Excel, Access, Word, PowerPoint.

  • Ability to effectively present information and respond to questions from management, peers and customers.

  • Self-driven, customer centric and team player

  • Excellent Negotiation, Communication and Interpersonal skills

  • Customer service skills

  • Willingness to go the extra mile


How To Apply


Interested applicants are invited to send their applications detailing current and expected salary and a CV with contact details of three referees with the position applied for as the subject line by Thursday, 1st July 2020 by 5pm to the email address hr@makl.co.ke


Only shortlisted candidates will be contacted




















https://jobcenterkenya.com/scheme-cordinator-job-makl-career-point-kenya/

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