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Our client is a Hotel based in Somalia that delivers high quality, affordable and professional services in hospitality. They seek to hire a highly competent and experienced Quality Manager to formulate, document and maintain Quality Assurance and Quality Control standards & policies and on-going quality control objectives. They will also oversee and assist the hotel in the ISO certification process and implementation.
Responsibilities
- Develop, interpret and implement Quality Assurance and Quality Control procedures and standards, including SOP, KPI’s, GMP’s etc.
- Evaluate the adequacy of Quality Assurance and Quality Control standards.
- Ensuring compliance to all statutory and system requirements e.g. Bureau of Standards
- Devise sampling procedures and directions for recording and reporting quality data.
- Review the implementation and efficiency of quality and inspection systems.
- Plan, conduct and monitor testing and inspection of hotels service levels
- Document internal audits and other quality assurance activities.
- Investigate customer complaints and non-conformance issues and develop, recommend and monitor corrective and preventive actions.
- Analyze data to identify areas for improvement in the quality system and prepare reports to communicate outcomes of quality activities.
- Identify training needs and organize training interventions to meet quality standards
- Coordinate and support on-site audits conducted by external providers and evaluate audit findings to develop and implement appropriate corrective actions
- Looking for ways to reduce waste and increase efficiency in the organizations’ SOPs
- Responsible for document management systems and its uptake in the organization
- Developing and cascading the individual targets through a performance management structure while inspiring the team to achieve the departmental scorecard in line with the overall objective
- Implementing best practices in quality management & respective areas of work
- Implementing product quality, customer & Service Excellence and Change initiatives to achieve desired business plans and culture.
Qualifications
- Bachelor’s Degree in Food Science or a Science related field
- Certifications in Food safety, KAIZEN, and First Aid.
- At least 3 year(s) relevant experience in a hotel or food processing company
- Hold a valid passport
- Must have experience in ISO 22000, ISO 9001, SIO 14001, ISO45001
- Quality inspection, auditing, and testing experience.
- Knowledge of food product testing.
- Experience with implementation of corrective action programs
- Product or industry-specific experience in the food sector.
- Good Analytical and reporting skills, interpersonal and training skills
- Exposure to Quality Control & Assurance
- Lean and Kaizen Skills
If you are up to the challenge, possess the necessary qualifications and experience, please send your CV only quoting the job title on the email subject (Quality Manager – Hospitality) to [email protected] before 22nd December 2018.
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing. Only candidates short-listed for interview will be contacted.
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