Assistant Manager, Order Processing Job at National Oil
LOCATION : National Nairobi Terminal (NNT)
REPORTS TO : Manager, Inventory and Stock Control
JOB GROUP : NOC 4
JOB HOLDER : Vacant
Responsibilities
Reporting to the Manager, Inventory and Stock Control the ideal candidate will be responsible for ensuring excellence in processing of customer orders and that sales opportunities across all channels are fully optimised to enhance business growth.
- Developing and implementing order processing strategies in line with business strategies;
- Supervising the receiving and processing of purchase orders from all business partners and dispatching of all processed orders;
- Ensuring that dispatched products have been delivered to the customer;
- Ensuring all received and approved orders are supplied in accordance with Service Level Agreements;
- Supervising communication between Order Processing team and customers to ensure confirmation of product receipt;
- Effectively communicating/liaising with the Senior Territory Officers, customers, Inventory and Stock Control, Sales, Marketing and Finance departments to ensure smooth flow of information and execution of orders;
- Receiving, documenting and analyzing customer complaints, problems, inquiries and compliments relating to sales orders with a view of effectively mediating, resolving the complaints and problems by escalating to relevant departments and sections;
- Liaising with the Sales and Inventory & Stock Control teams to effectively manage available products so as to ensure fair distribution of product to all business segments;
- Coordinating customer satisfaction surveys relating to order management and reporting the findings to management for decision making;
- Drawing, managing and controlling the Order Processing section budget;
- Ensuring compliance with the Corporation’s policies, procedures statutory requirements & regulations to enhance operational efficiency; and
- Coaching & mentoring direct reports to ensure excellent performance and effective succession plan.
Academic Qualifications
- Bachelors’ degree in , Sales & Marketing, Business Administration or any other relevant field from a recognized institution;
Professional Qualifications
- Professional qualifications in Supply Chain e.g. Chartered Institute of Purchasing and Supply (CIPS) or Certified Procurement & Supply Professional (CPSPK) diploma will be an added advantage;
Experience
- At least eight (8) years’ relevant experience, three (3) of which should be at managerial level.
- Excellent communication skills
- Strong problem solving and decision making skills
- Attention to Detail
- High standards of personal integrity
- Ability to multi task & work under pressure
- Strong analytical skills & results oriented
- Strong interpersonal relationships
Candidates will be required to satisfy the requirements of Chapter Six of the Constitution of Kenya on leadership and integrity, and are thus required to submit clearance certificates from the following institutions together with the job application:
- Kenya Revenue Authority (Tax Compliance Certificate)
- Higher Education Loans Board
- Ethics & Anti – Corruption Commission
- Criminal Investigation Department (Certificate of Good Conduct)
- Report from an approved Credit Reference Bureau (CRB)
Evidence of on-going clearance is admissible subject to satisfactory results (presentation of a clearance certificate from the above institutions) before the selection process.
How To Apply
Applicants should either email to hr@nockenya.co.ke or send the hard copies indicating the position being applied for on the envelope and addressed to:
Physical Address
National Oil Corporation
Kawi Complex, South C, Red Cross Road,
Off Popo Road, Behind Boma Hotel
In addition, please attach curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role. Include your day and evening phone numbers, email address, names and address of three professional referees.
Applications should reach us not later than 1700 hours on Monday 31st December 2018.
Please note that only short listed candidates will be contacted and canvassing will lead to disqualification.
National Oil is an equal opportunity employer (EOE) and committed to diversity and Gender Equity
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