OXYGEN 8 EAST AFRICA Job Vacancy : Customer Service Officer

Job Description

Customer Service Officer Responsibilities

To provide an efficient and effective service to customers, understanding their needs and requirements, working to exceed these wherever possibleTo demonstrate a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognising the importance and benefits of effective team workingDeliver customer service in line with ‘best practice’. Ensure compliance to relevant policies.Provide point of contact for customer enquiries, dealing with these through to a successful outcomeProvide assistance to customers should an incident occur, seeking guidance in line with company policiesGenerate and disseminate monthly internal and external client reportsGenerate and disseminate daily severe escalation reportsGenerate and disseminate weekly customer service reportsUploading of data on the CRMTesting and deactivating betting accountsFollow up calls and call backsHandling and resolving betting queries/complaints in a courteous and timely manner

Skills & Requirements

Commitment to Oxygen8’s East Africa aims, objectives and principles2+ years experience in Customer Care phone and email handlingProactive; able to set challenging personal goals and remain motivated despite obstaclesExcellent organisational skills and attention to detailCreative, flexible, able to use own initiative to solve problemsPossesses a “can-do” infectious positive attitudeMust have a strong integrity, be honest, accountable, reliable and assertiveMust have excellent written, verbal and interpersonal communication skills in English and KiswahiliMust be able to effectively use office equipment, computers and scanner and other resources for completion of projectsPassionate about football and sports in generalHow to Apply

Application Process

Interested candidates should apply by emailing a CV and Cover Letter explaining their interest in the position and what they could bring to it to careers.ke@oxygen8.com

Please specify the job title in the email subject. Only complete applications will be considered. Only successful applicants will be contacted.

The position will be based in Nairobi, Kenya and should be available to start ASAP.