Our client, a resort in the outskirts of Nairobi seeks to recruit a Food and beverage supervisor to their catering team.
Location: Nairobi
Salary: Shs 35K Net
Key Objective: To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach
Responsibilities
Customer Focus:
- To implement the consistent delivery of superior customer service through the Customer Service Programme.
- To ensure that the department creates a professional impression to customers and team members.
- To participate with action on Customer Service Reports relevant to your department to achieve positive and consistent results.
- To act on customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments.
Business Awareness:
- To be aware of budgeted and actual departmental targets. This to include sales, covers, stocks levels and departmental profits.
- To assist with the control and monitor payroll costs by ensuring rotas are compiled in line with forecasted and actual business levels, using company productivity ratios and payroll management.
- To be aware of and assist with the control of departmental operating costs in line with forecasted business levels.
Specific Job Accountabilities
- To ensure effective stock rotation and maintain stock levels in accordance with hotel business and company policy. This to include storage and use of equipment.
- To assist with stock-takes where required.
- To follow procedures for food and beverage controls at all times.
- To assist with maintaining and improving departmental operating standards.
- To ensure charges are raised for services provided in event services department on your shift in accordance with hotel and company procedures.
People Management:
- To assist with leading and motivating the departmental team to promote good employee morale and ensure a high level of commitment and pride in the Hotel.
- To carry out planned training and development in a systematic and professional way in order to meet the needs of the business and assist in individual team members personal development.
- To continuously coach and counsel colleagues.
- To measure the success of food and beverage services training in meeting departmental objectives.
Qualifications
- Diploma in food and beverage production/related degree will be added advantage
- At least 2-3 years’ experience in the same capacity
- Should be presentable with excellent interpersonal and communication skills
- Must possess a drive to provide exceptional customer service
- Be reliable and self-motivated
If qualified, kindly send your application letter and CV to jobs@jantakenya.com clearly indicating ‘Food and Beverage Supervisor on the subject line by 25th May, 2015. Do not attach any certificates.
Only shortlisted candidates shall be contacted.
0 Comments