Hotel Receptionist Job in Kenya - Kitui Cottages and Guest House

We are looking for a Receptionist who is well knowledgeable with the standard operating procedures for guest relations. Some key responsibilities include:Deliver excellent customer service, at all timesAssist in keeping the hotel reception area clean and tidy, at all timesDeal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mailAdminister all reservations, cancellations and no-shows, in line with company policyKeep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunitiesFulfill all reasonable requests from guests to ensure their comfort, satisfaction and safetyReport any maintenance issues immediately to line manager, including all furniture, fittings and equipmentProvide reports, as required, for housekeepers and managementBe responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency servicesAble to remain calm under pressure and problem solve accordingly.Be able to communicate as clearly and concisely as possible, whether face to face, over the phone or via email.Must be smart and have a presentable personality.Friendly & with outstanding people skills.Demonstrate merit and ability in their work performance and resultsDiploma in front office/customer service2 years working experience in the same capacityMust have excellent computer skills especially Ms excel, Ms word, point of sale Email andTyping skillsSalary: Negotiable

If qualified, kindly send your CV and a recent photo to info@kituicottages.com clearly indicating ‘Receptionist Job’ on the subject line by 15th December, 2014. 

Do not attach any certificates.
Only shortlisted candidates shall be contacted.