We are looking for a Receptionist who is well knowledgeable with the standard operating procedures for guest relations. Some key responsibilities include: Deliver excellent customer service, at all timesAssist in keeping the hotel reception area clean and tidy, at all timesDeal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mailAdminister all reservations, cancellations and no-shows, in line with company policyKeep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunitiesFulfill all reasonable requests from guests to ensure their comfort, satisfaction and safetyReport any maintenance issues immediately to line manager, including all furniture, fittings and equipment Provide reports, as required, for housekeepers and managementBe responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency servicesA...
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