Reputable Company Job Vacancy in Kenya : Head of Customer Relationship Management

Job Description Company Profile: Our client is the number leader of E commerce in Africa. They propose a wide selection of goods including electronics, shoes, apparel, home accessories and many more, delivered right to your doorstep.Job Profile / Purpose: The Head of Customer Relationship Management will be responsible for driving all activities related to CRM.Key Duties and Responsibilities: Design and manage transactional templatesDesign and Manage Newsletter Email templatesCoordinate with graphics manager for newsletter bannersCreating and managing email related voucher codesCoordinating with the Commercial Planner to create the email marketing channel calendarAnalyzing reports on CRM salesManage and dispatch the customer satisfaction survey on a weekly basis.Desired Skills and QualificationsIT Related degree / Software Engineering.Strong analytical skills and very good knowledge of Excel.Graphic sense, skills (Photoshop) would be a plus.Programming knowledge PHP, HTML, CSS, or JAVAHow to Apply

If interested, send your CV and application letter to recruitkenya@kimberly-ryan.net indicating the job position on the job title.