Debt Collection Job in Kenya

VACANCY: TEAM LEAD –DEBT COLLECTION

Our client in a debt
collection company in Nairobi is seeking to hire Team Lead- Debt Collection

Location:
Nairobi

Job Purpose;

To provide leadership to
all the agents by ensuring that agents are assigned specific work and provided
with conducive environment for operation. The position holder should be
reporting daily to the management frequently on progress.

Main Tasks and Responsibilities

• Create
  Staff Schedules/ Rota as necessary and communicate with the employees


• Based
  on the schedules manage agent leave and or off time


• Preparing
  daily activity and performance reports for the team and reporting to the
  management


• Managing
  flow of work including preparing work plans, managing drop calls, file
  pools and messages


• Manage
  team resources to ensure the team is efficient e.g. airtime management


• Conducting
  monthly performance reviews for the team members


• Identify
  gaps and conduct regular team member training


• Providing
  recommendation to management on optimal headcount and contact reviews


• Develop
  strategies to promote team member adherence to company regulations and
  performance goals



• Conduct
  team meetings to update members on best practices and continuing
  expectations


• Ensures
  company compliance with the required industry standards

Skills and Qualifications

• Minimum
  bachelor’s degree from a recognized university


• 3+
  years of experience in Call centre with minimum of 2 years’ experience as
  a Team Lead.


• Past
  work experience in call center or customer care added advantage


• The
  ability to work under pressure


• Effective
  communication and negotiation skills.


• Ability
  to coach and train staff members continuously


• Excellent
  Organizational and leadership skills

 All applications
should be done on or before close of business 6^th February
2022 on link below:

 How To Apply

All applications should
be done on or before close of business 6^th February
2022 via: consult@reedsafricaconsult.com

Only shortlisted
candidates will be contacted

https://jobcenterkenya.com/debt-collection-job-in-kenya-2/