Our client a international education company which to be the world’s leading provider of quality education, enriching the lives of millions of children and the communities in which they live is looking for a Manager School Operations at their Nairobi Office.
Job Purpose: Responsible for all duties that are non-educational relating to school operations covering the following areas Security, School Facilities Management, Transportations, Building Maintenance and Service Level Managements with service providers.
Continuously exceed internal & external customer expectations, capitalizing the economic profit and return on capital investment, while embracing the clients Core Values
Job Scope: All non-educational school operations activities including providing administrative, operational, and logistical support towards student registrations and admissions; however excluding activities and decisions towards student assessments and placements
Internal & External Interactions: Employees of the school, (prospective) students & parents / guardians, and clients regional offices. Third party contractors and service providers, and national & county governmental agencies / authorities
Key Accountabilities
- Supervise and evaluate staff in the operations department at site.
- Manage all school scheduling, field trips, cafeteria, transportation, playgrounds, maintenance and cleaning services.
- Manage all security matters
- Manage community use of school facilities
- Responsible for school safety plan, disaster preparation, fire drills, student safety, public safety and student health at site.
- Co-ordinate with Principal to maintain a positive, safe learning environment for students by enforcing school policies and procedures.
- Manage school operations budget to achieve set financial KPIs.
- Enforce commercial agreements with service providers and monitor performance.
Sustainable Responsibility: Leading & executing the strategies for continuously adhering to international & national laws, ethics, cultural sensitivities and norms. Full compliance with
government and local authority regulations. Embracing sustainability impacting all activities within the marketplace (external customers), workplace (internal customers) and community (environment).
Business Excellence: Leading & executing quality management principles by continuously using quality assurance tools (including SMART measurements and reporting), service guidelines, and benchmarks in order to drive incremental change. Achieve breakthrough improvements by leveraging the GEMS innovation framework
Learning & Growth (People Development): Leading & executing measurable individual performance objectives (IPO’s), performance assessments and individual development plans (IDP’s) for direct reports, indirect / dotted-line reports, and self towards key accountabilities and key performance indicators.
Key Performance Indicators (KPI’s) – Measurable
School Operations Budget
- Cost savings
- Operations control
- Licensing & Insurances
Sustainable Responsibility
- Varkey Clients Foundation (VGF)
- Environmental programs
- Government and local authority compliance
- Community Service
Business Excellence
- Service guidelines
- Service guideline dashboards
- Quality Assurance (BlueWaveSwift)
- Benchmarking
- Innovation Framework
Learning & Growth (People Development)
- Individual Performance Objectives (IPO)
- Individual Development Plan (IDP)
- Performance Assessments
Person Specifications:
Qualifications / Knowledge:
- Minimum of a BA, preferably an MBA or equivalent (advanced) diploma / Certificate of School Business Management)
- Fluent English communications skills
- Attention to detail with diligent follow-up, and able to execute in a timely manner.
- Skilled in multi-tasking and handling pressure
- Capable of influencing people and talented in networking with cultural sensitivity.
- At least 5 years’ experience in a senior level position within a service oriented industry.
If you believe you qualify for this position, please send your CV and details of your current and expected remuneration to resume@interviewupconsulting.com
Only qualified candidates will be contacted
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