Job Description: Commercial Partnerships Project Manager
Reports to: New Markets Expansion & Infrastructure Manager
About Us: Sanergy is an award-winning social venture, based in Nairobi, Kenya, that makes hygienic sanitation accessible and affordable in Africa’s urban slums for everyone, forever. Our systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of franchised micro-entrepreneurs, who operate low-cost, high-quality waterless sanitation facilities – called Fresh Life – as small businesses. We provide critical support services – such as access to finance, training, marketing and business analytics. We collect the waste every day and safely remove it from the community.
We convert the waste into valuable by-products, such as organic fertilizer and renewable energy. Finally, we sell the byproducts to Kenyan farms. Since November 2011, we have launched over 500 Fresh Life Toilets to a network of 270 micro-entrepreneurs. We have collected and converted over 3500 tons of waste. At the same time, we have built a team of almost 200 people – 90% Kenyan and 60% from informal settlements.
We are an increasingly sophisticated, highly intricate organization with many moving parts. In order to deliver our strategic goals, we are expanding. We are forming commercial partnerships to help bring accessible, hygienic sanitation to a wider population who are also in need of improved facilities. Whilst growing we are passionate about ensuring we constantly achieve operational efficiency, deliver to our exacting standards and maximise customer and user satisfaction. Commercial partnerships and wider expansion are a new area for us. We are looking to build a strong team of energetic and passionate team members to lead our growth over the coming years. We need a Commercial Partnreships Project Manager to be that vital link between the demanding customer and our complex operational business. One minute you will be in a meeting with a senior director of the client organisation, the next you will be checking that toilet cleaning standards are being met. The Partner we are serving is looking for a much wider roll out beyond this first phase. There is a huge opportunity for both Sanergy and the successful candidate. You will be a dynamic, experienced and imaginative customer focused individual, able to develop innovative solutions to ensure a smooth roll out of the phase 2 pilot of over 200 toilets and stabilise ongoing operations in Limuru. This could lead to many more orders, both in Kenya and beyond. Do you have what it takes?
Sanergy seeks a flexible and adaptable, individual who can rise to varied challenges. You will work with the full range of Sanergy departments and be a true ambassador for the organisation. You will be responsible for an efficient and effective process to deliver this complex multi location programme with many stakeholders and sensitivities. You will ensure we deliver world class customer service at all levels. This work will have a significant impact on the growth of Sanergy, not just from a day-to-day perspective, but also in terms of environmental, social and economic impact for Kenyans. Building and maintaining strong relationships with the Partner organization and Sanergy teams,World class customer service,Ensuring clear communication and expectation management both within Sanergy and the partner organization,Co-ordinate approvals and agreement of the roll out to enable a seamless process,Liaise with partner team to agree on work areas, stores, locations etcArrange and deliver the initial community briefing before works commence and user education before the opening of the toilets.Ensure all customers are comfortable to use our toilets,Ensure Sanergy works in a safe and professional manner at all times and ensure Sanergy complies with the partners policies and working practices.Ensure the service levels for operational toilets are effectively delivered,Manage the collection of feedback, analyse and report results making recommendations for improvements,Delivering this complex programme within tight financial constraints,Ultimately ensure resounding customer satisfaction is delivered by Sanergy to the partner organization.Degree in project management or similar.Experience managing projects with multiple stakeholders.Previous, demonstrable customer relations background would be an advantage.Excellent analytical skills – data collection, statistics, data modellingPassionate about developing and maintaining strong customer relations,Project magement experience – how to manage projects, break down problems, develop methodologies, frameworks and develop implementation plansHuman centred problem solving – understanding and working with users, how to get to the why rather than the what and developing innovative solutions from this informationResoundingly pragmaticHold a continuous, restless desire to improve yourself, your project teams, and your organizationA collaborative mentalityPowerful communications skills - particularly in presenting ideas.Deep-rooted empathy and humilityMore qualitatively, we are looking for someone who has the desire to take on a whole new challenge in a whole new context, a tenacity and drive to keep going in the face of frustrations and set-backs inevitable in working in a developing country and in a new and exciting sector. We believe that we are on the cusp of transformative change and we seek people who believe their skills will deliver that transformation
Reports to: New Markets Expansion & Infrastructure Manager
About Us: Sanergy is an award-winning social venture, based in Nairobi, Kenya, that makes hygienic sanitation accessible and affordable in Africa’s urban slums for everyone, forever. Our systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of franchised micro-entrepreneurs, who operate low-cost, high-quality waterless sanitation facilities – called Fresh Life – as small businesses. We provide critical support services – such as access to finance, training, marketing and business analytics. We collect the waste every day and safely remove it from the community.
We convert the waste into valuable by-products, such as organic fertilizer and renewable energy. Finally, we sell the byproducts to Kenyan farms. Since November 2011, we have launched over 500 Fresh Life Toilets to a network of 270 micro-entrepreneurs. We have collected and converted over 3500 tons of waste. At the same time, we have built a team of almost 200 people – 90% Kenyan and 60% from informal settlements.
We are an increasingly sophisticated, highly intricate organization with many moving parts. In order to deliver our strategic goals, we are expanding. We are forming commercial partnerships to help bring accessible, hygienic sanitation to a wider population who are also in need of improved facilities. Whilst growing we are passionate about ensuring we constantly achieve operational efficiency, deliver to our exacting standards and maximise customer and user satisfaction. Commercial partnerships and wider expansion are a new area for us. We are looking to build a strong team of energetic and passionate team members to lead our growth over the coming years. We need a Commercial Partnreships Project Manager to be that vital link between the demanding customer and our complex operational business. One minute you will be in a meeting with a senior director of the client organisation, the next you will be checking that toilet cleaning standards are being met. The Partner we are serving is looking for a much wider roll out beyond this first phase. There is a huge opportunity for both Sanergy and the successful candidate. You will be a dynamic, experienced and imaginative customer focused individual, able to develop innovative solutions to ensure a smooth roll out of the phase 2 pilot of over 200 toilets and stabilise ongoing operations in Limuru. This could lead to many more orders, both in Kenya and beyond. Do you have what it takes?
Sanergy seeks a flexible and adaptable, individual who can rise to varied challenges. You will work with the full range of Sanergy departments and be a true ambassador for the organisation. You will be responsible for an efficient and effective process to deliver this complex multi location programme with many stakeholders and sensitivities. You will ensure we deliver world class customer service at all levels. This work will have a significant impact on the growth of Sanergy, not just from a day-to-day perspective, but also in terms of environmental, social and economic impact for Kenyans. Building and maintaining strong relationships with the Partner organization and Sanergy teams,World class customer service,Ensuring clear communication and expectation management both within Sanergy and the partner organization,Co-ordinate approvals and agreement of the roll out to enable a seamless process,Liaise with partner team to agree on work areas, stores, locations etcArrange and deliver the initial community briefing before works commence and user education before the opening of the toilets.Ensure all customers are comfortable to use our toilets,Ensure Sanergy works in a safe and professional manner at all times and ensure Sanergy complies with the partners policies and working practices.Ensure the service levels for operational toilets are effectively delivered,Manage the collection of feedback, analyse and report results making recommendations for improvements,Delivering this complex programme within tight financial constraints,Ultimately ensure resounding customer satisfaction is delivered by Sanergy to the partner organization.Degree in project management or similar.Experience managing projects with multiple stakeholders.Previous, demonstrable customer relations background would be an advantage.Excellent analytical skills – data collection, statistics, data modellingPassionate about developing and maintaining strong customer relations,Project magement experience – how to manage projects, break down problems, develop methodologies, frameworks and develop implementation plansHuman centred problem solving – understanding and working with users, how to get to the why rather than the what and developing innovative solutions from this informationResoundingly pragmaticHold a continuous, restless desire to improve yourself, your project teams, and your organizationA collaborative mentalityPowerful communications skills - particularly in presenting ideas.Deep-rooted empathy and humilityMore qualitatively, we are looking for someone who has the desire to take on a whole new challenge in a whole new context, a tenacity and drive to keep going in the face of frustrations and set-backs inevitable in working in a developing country and in a new and exciting sector. We believe that we are on the cusp of transformative change and we seek people who believe their skills will deliver that transformation
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