Job Title: Ticketing Officers - Nairobi & Mombasa
Company Profile: Our client is a leading provider of an integrated range of aviation and travel services in 8 territories with a reputation for efficiency, reliability and professionalism through the ability to provide quality, timely and cost effective solutions to its business partners and customers.To provide customer service solution and ensure that customer needs are met in a timely and professional manner.To provide customers with excellent service level at the GSA Counter.To reply to phone queries and attend to walk in customers in a positive and courteous manner.To use appropriate tools, to obtain information and details on airline.To apply tariff principles, rules and regulations to quote air fares relative to the itinerary of customers.To issue air tickets and MCOsTo make every effort to convert encounters with clients into reservations and sales.To influence Customer’s choice of class of flying.To effect reconfirmation of seats as requested by customers.Advise customers of visa procedures, insurance and health requirements.Invoicing, cashing in, issuing receipts and filling in bank deposit slips.Compiling report and statistics for Management and Principals, on regular frequency or upon requestExperience and Qualification Requirements:IATA DiplomaAt least 3 years experience in reservation and ticketing (preferably with a GSA)Very fluent in Amadeus (preferably Amadeus ALTEA)Excellent oral and written communication in EnglishFully computer literateIf interested, send in your CV and application letter to recruitkenya@kimberly-ryan.net indicating the Job position & preferred work station on the Job title.
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