Job Vacancy: Customer Satisfaction Associate
Location: Nairobi
Industry: Service
Job Responsibilities
· Moderating and screening written user content on profiles
· Moderating and screening user-submitted photos
· Handling online support requests.
· Responding to incoming calls and chats.
· Various support tasks assigned.
Job Qualifications
· A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.
· Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system – speed and accuracy are important
· Ability to thrive in a multitasking environment and can adjust priorities on the fly.
· Ability to respond promptly and prioritize workload effectively based on the needs of customers.
· Keen attention to detail and effective time management skills
· Eager to learn, adapt and collaborate at all levels.
· Outstanding work ethics (reliable, motivated, professional, and ability to work under minimum supervision)
· Ability to handle pressure/stress, handle responses to criticism tactfully and maintain a professional demeanor.
· Ability to escalate issues through the appropriate channels – we thrive on feedback.
· Readiness to work in the dating sphere
Job Requirements
· K.C.S.E Minimum of a B-
· Bachelor’s Degree in a business-related field with a 2nd class honors upper
· 1.5 and above years of customer service experience with call center experience as an added advantage.
· An exceptional level of computer literacy especially in MS office.
· Advanced fluency in English both written and verbal – Knowledge of foreign languages will be an added advantage.
· Ability to work in shifts, as we are open 24 hours per day/7 days per week/365 days a year currently with the following shifts available: 7 am to 3 pm, 3 pm to 11 pm, and 11 pm to 7 am.
How to Apply:
A. Submit your application through our ATS (Applicant Tracking System) at ats.flexi-personnel.com under the Customer Satisfaction Associate job posting
OR
B. Send your application to careers@flexi-personnel.com by 31st December 2022 indicating Customer Satisfaction Associate – as the Email Subject and your expected minimum wage in the subject line.
NB: Flexi Personnel does not charge candidates for job placement.
https://jobcenterkenya.com/customer-satisfaction-associate-job-in-kenya/
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