Customer Care Job in Kenya

Customer Support
Associate

About the role

Customer Support Associate 2 will ensure that new customers are
onboarded properly and provide support to Fresh Life Operators (FLOs). In
particular, the Associate is expected to convert leads to opportunities and
ensure continued support to FLOs run their Fresh Life Toilets (FLTs)
successfully, ensure hygiene and cleanliness standards are well maintained,
also ensure all cases are resolved on time. Additionally, the Associate will
support network growth by securing referrals from existing customers and
ensuring the same network is sustained.

Duties and Responsibilities

• Deliver high-touch customer service through phone
  calls and one on one conversations.


• Exercise good oral and written communication
  skills.


• Knowledge of CRM use and ability to manage a call
  center


• Be thorough and pay attention to detail


• Have knowledge in report writing


• Be flexible and adaptable to work in the
  community.


• Demonstrated experience building relationships
  with stakeholders


• Experience with collecting and managing data


• Knowledge of Kisumu and low-income areas


• Customer onboarding and after-sales support 



• Demonstrated experience in the sanitation sector
  and knowledge of sanitation


• Ability to use MS Word, Excel, and PowerPoint –
  medium level proficiency required


• Above all (and more essential than any academic
  qualification!) you must be practical, self-driven, resourceful,
  efficient, and energetic!

Qualifications

1. Degree Holder; Business Admin or Social Sciences


2. At least 2 years of relevant experience


3. Working in informal settlements will be an added
   advantage.


4. Proficiency in speaking in Kiswahili, English, and
   Dholuo.


5. Physically fit.

Job Location

Kisumu

How to Apply

Qualified and Interested applicants to Click Here To Apply for the position before 30/05/2022.

https://jobcenterkenya.com/customer-care-job-in-kenya-49/