Ecobank Acquiring Digital Solutions Product Manager Job

Ecobank Acquiring Digital Solutions Product Manager Job

Acquiring Digital Solutions Product Manager Job, Kenyan Latest IT Jobs,

JOB PURPOSE

• To position Ecobank as the leading provider of digital payment solutions serving ALL businesses (micro, SME, corporates, public sector (government and non-government organizations), thereby growing our collections and revenues.

KEY RESPONSIBILITIES

BUSINESS AND FINANCIAL PERFORMANCE

• Responsible for end-to-end merchant lifecycle – planning, execution and delivery of relevant digital solutions to merchants including EcobankPay, Web and POS, to improve customer experience and grow revenue


• Ensure pricing and contracts with Merchants are in line with Group Policy.


• Work with business and product managers to deliver the best digital collection solutions for clients


• Build value-based relationships with colleagues in country, cluster and group, and clients


• Ensure affiliate distribution is optimized leveraging continuous customer analysis/engagement Identify & execute commercial/market initiatives for incremental volume/revenue/profit


• Ensure developments of products to enhance proposition, to achieve new businesses and develop long term profitable relationships


• Actively pursue opportunities to improve our route to Market, leveraging best practices

CUSTOMER MANAGEMENT

• Engage customers and propose digital solutions that will improve their businesses


• Ensure application of merchant programs are designed to enhance Ecobank’s brand equity


• Drive horizontal expansion through outlet creation incentive programs


• Ensure high customer satisfaction as measured and monitored through client engagement and surveys

LEADERSHIP AND PEOPLE MANAGEMENT

• Actively partner with affiliate business heads and group product heads to grow acceptance points


• Provide timely and accurate information on merchant management activities


• Embed digital collections in affiliate culture through regular engagements with all staff


• Participate in group activities as required

RISK, PROCESS CONTROL and OPERATIONAL PERFORMANCE

• Promote ethical and integrity standards, and establish a culture within Ecobank’s merchant network that establishes and demonstrates to all merchants the importance of controls


• Manage all aspects of risks associated with the Acquiring business and supporting


• functions(AML,KYC , Credit Risks, Audits, Regulatory and Card Schemes Compliance).


• Ensure there is a strong internal control system in place to minimise operational losses, franchise risks and monitor its adequacy and effectiveness


• Manage and maintain relationships with key stakeholders and 3rd relationships involved in Acquiring business

STRATEGIC INITIATIVES

• Strategically prioritize merchant segments to achieve commercial viability of the Acquiring


• business


• Lead strategic initiatives which position Ecobank as the partner of choice for business payment needs banking services from a customer experience perspective


• Implement a loyalty program for merchants and customers to increase growth in product sales

JOB PROFILE

• Qualifications, Experience, and Personal Attributes


• The candidate should have 3-5 years of product development/ management, excellent interpersonal skills, strong execution, and technical skills


• Relevant experience with at least four years in a cash management/Transaction Banking business environment,


• Good understanding of Operations and technology processes related to API integration


• Strong client focus with the ability to understand client needs and stay abreast of client, industry, and market trends


• Exceptional relationship management skills including the ability to manage and influence multiple stakeholders


• Good interpersonal skills to drive teamwork and work effectively in cross-cultural, cross geographical teams to drive value for our clients and the bank


• Demonstrate responsiveness and ability to work with urgency


• Customer-focused & results-oriented


• Good project management including understanding and planning for operational risk


• Knowledge of banking operations, operational risk management and service delivery


• Distribution Management and or Channel Management experience is an advantage


• Excellent verbal and written communication skills


• General knowledge of digital payments services


• Language skills in the official language of the Affiliate

How To Apply

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Cynthia Chebet2022-03-11T11:46:52+03:00

https://jobcenterkenya.com/ecobank-acquiring-digital-solutions-product-manager-job/