Microsoft Billing and Cloud Provisioning Specialist at Reliance Infosystems

As our name suggests, our customers rely on us in providing suitable technology inputs to support their business goals. We create enduring partnerships with our customers and align our success strategy with their corporate objectives. We assist our customers to leverage technologies in creating unique value propositions and matchless competitive positioning in their various industries.

About Job

We are looking for a Microsoft Billing Specialist that will be responsible for a large volume of invoices and processing of supplier/vendor/OEM payments. The role will be extremely important for establishing and upholding our brand as we strive to continue to innovate industry standards and enhance service levels. Our back-office support is integral to successful business operations and as such, we look for individuals that have high levels of accuracy as it relates to billing. Performs routine licensing work that includes receiving and reviewing licenses, permits and registration applications, ensuring compliance with applicable policies, codes, and statutes. Communicates with internal and external customers approving and/or disapproving applications and licenses.

Works under moderate supervision with latitude for the use of initiative and independent judgment.

Key Duties

1. Reviews all invoices for appropriate documentation and approval prior to payment


2. Maintain all accounts payable reports, spreadsheets, and corporate accounts payable files


3. Aid vendors by answering inquiries via phone and email


4. Responsible for ensuring that the purchase order or contract amounts match the quotes that are obtained from the Success Outcome Staff on a per job basis


5. All documents are submitted with invoice based on customer requirements


6. Monitor License Renewal Cycles for all customers and ensure reminders are sent prior to Renewal


7. Monitor Microsoft Azure Consumption for all customers and ensure monthly consumption tallies with customers payment


8. Timely respond to customer inquiries regarding billing or request for invoices


9. Reporting to management of orders missing critical documents or issues that arise


10. Maintaining statistical information on invoice timing.


11. Send Weekly reports to Line Manager


12. Assist with oversight of our expense system, perform necessary audits, and provide customer support relating to expenses


13. Work with staff on month-end closings. Including various account reconciliations, depreciation or account analysis assigned


14. Resolve issues pertaining to bills and/or charges


15. Work in collaboration with the sales and finance team to ensure accurate invoicing to the customer


16. Perform administrative duties as needed


17. Build strong relationships with new and existing customers


18. Daily upkeep of billing platform


19. Read and manage billing information from multiple sources


20. Assist with Azure Subscription Billing information transfer


21. Perform other duties as assigned


22. Ensure CPOR and PAL for all new customers are injected as at when due.


23. Advanced problem-solving skills, i.e., an ability to adapt existing approaches and create innovative solutions to highly complex problems

Job Specification

1. Proven experience in high volume complex billing


2. Strong interpersonal and communication skills as well as the ability to maintain professionalism under pressure


3. Expert project management and organizational skills


4. Accuracy and attention to detail


5. Advance computer skills (Word, Excel and various project management websites)


6. 3-5 years invoice processing in a high-volume business with customer individual requirements.


7. Organizational skills and willingness to assume accountability for timely invoicing and submissions


8. Strong oral and written communication skills with the ability to work collaboratively with cross- functional teams and across all levels


9. Strong data entry skills with a focus on speed and accuracy


10. Proficient computer skills


11. Excellent problem-solving skills with a focus on customer satisfaction


12. Strong organization skills with the ability to juggle competing tasks


13. Excellent mathematical skills


14. Ability to work in a fast-paced, ever changing office environment


15. 4-year degree from an accredited university


16. Ability to work successfully and professionally in a team environment.


17. Self-motivated and focused to complete tasks with limited supervision and instruction.


18. Strong organizational and time management skills—able to meet weekly goals.


19. Detail oriented, accurate and possesses analytical capabilities.


20. High level of interpersonal communication skills—oral and written.


21. Effective at demonstrating good judgment and initiative to make sound business decisions based on multiple data sources.


22. Ability to communicate, establish credibility and influence change within all levels of the organization.


23. Hard working, reliable, and personable.


24. Prior billing experience in a Microsoft Direct CSP Partner environment is a plus

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