Housing Finance Relationship Manager Job-Institutional Banking

Housing Finance Relationship Manager Job-Institutional Banking

Relationship Manager Job, Current Customer Service Jobs Kenya 2022, 

HFC Limited, an integrated property and financial solutions provider has an exciting opportunity in our Retail Banking Division. We are seeking for talented, dynamic, self-driven and results oriented individual who is committed to performance excellence and participating in our growth strategy.

Relationship Manager – Institutional Banking

Reporting To: Head of Sales

Overall Job Purpose

The Relationship Manager – Institutional Banking will be responsible for generating Government and Quasi Government deposits. Duties will include sales presentations, activations and product demonstrations.

Responsibilities

• Business planning and growth within government and quasi government institutions.


• Undertake market situation analysis to identify new business opportunities.


• Understand customers’ businesses and anticipate their requirements.


• Match customers’ needs with HFC product capabilities through presentations and proposals.


• Negotiate terms and conditions with customers to maximize revenue and profitability.


• Offer need based solutions to meet the specific investment needs of our customers and prospects.


• Conduct joint calls with schemes and IB RMs to ensure proper management of the value chain.


• Ensure smooth deal implementation and while maintaining high levels of service quality.


• Identify opportunities for cross selling and referrals to other HFC business lines through developing a good understanding of client needs.


• Ensure the best in class in terms of quality of customer experience, sales, turnaround time and productivity standards.


• Continuously provide feedback on the acceptance of the products in the market and suggest changes that could improve uptake.


• Adhere to set guideline and processes to avoid mis-selling, misrepresentation, fraud and ensure adherence to customer data confidentiality principles


• Adhere to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices


• Comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer


• Tracking and monitoring of TAT and errors to ensure the minimum threshold is met

Qualifications

• Bachelor’s degree


• Minimum of 3 years’ experience in sales preferable within the Banking Industry


• Demonstrate knowledge of banking operations

Key Competencies and Skills

• Computer /IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.


• General knowledge in banking processes.


• Excellent written and oral communication skills.


• Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.


• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.


• Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.


• Basic analytical ability with active listening skills.


• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.


• Ability to maintain confidentiality of sensitive information.


• Willingness to adapt to changing business needs and deadlines.

How to Apply

Application Deadline

17 JANUARY 2022

Apply for the job here

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Audrey Korir2022-01-06T09:10:25+03:00

https://jobcenterkenya.com/housing-finance-relationship-manager-job-institutional-banking/