Manager – Area Sales – (21000580)
We are pleased to
announce the vacancy for an Area Sales Manager within
the Channel, Sales & Distribution Division. In keeping with our
current business needs, we are looking for a person who meets the criteria
indicated below.
Detailed Description
Reporting to the Senior
Manager – Regional Sales the position holder will be in charge of
effective management of agents & sub-agents in the assigned area, growing
the agents/sub-agents business to ensure availability of M-PESA services in the
area at all times. Indirect generation of sales revenue through effective management
of Safaricom Business and Dealer distribution in the assigned area.
Responsibilities
- Grow Sales within the Area by
developing innovative ways of increasing/growing airtime sales, Mpesa
Float availability and terminal sales at the Point of Purchase; Value
added services and connections - Executing to Win through
Embedment of Safaricom effective execution daily (SEED) practices towards
best in class execution of Trade activities. - Indirect generation of sales
revenue through effective management of Safaricom Business in the assigned
area - Effective implementation of
distribution strategy in the trade to achieve availability and grow sales
within the assigned area. - Ensure achievement of set sales
and usage targets i.e. Monthly, quarterly, semiannually or annually. - Prepare, plan and execute Area
Sales programs aimed at market penetration - Ensure shops are well branded
according to Safaricom standards & ensure stores are well stocked and
sell at recommended sales prices. - Effective implementation of
market penetration strategy in the trade and distribution of all Safaricom
products within the territory - Route mapping and route
coverage monitoring of sales team while conducting marketing intelligence. - Coaching and Capability
development for the sales team
Qualifications
- Degree in a business-related field.
- Must have at least 4 years working experience in
sales and distribution, of which 2 years must be in leading a sales team
in sales growth and revenue generation. - Exceptional leadership and people management
skills - Excellent knowledge of Safaricom products and
services. - Excellent written and verbal communication skills
(articulate) coupled with good listening and critical reasoning skills. - Professional Sales training will be a strong
advantage - Proactive, confident, energetic and able to work
under pressure with a positive attitude and use good organization skills. - Mentoring/coaching skills/experience
- Must be willing to work
anywhere in the country
How to Apply
Senior Manager – Regional
Sales – (21000582)
We are pleased to
announce the following vacancy within the Channel, Sales &
Distribution Division. In keeping with our current business needs, we are
looking for a person who meets the criteria indicated belowBrief Description
Reporting to the Head
of Department – Regional Operations Department, the position holder will
manage sales and distribution aspects in within given regions. This role will also
be responsible for Driving Customer obsession agenda, Driving New GSM,
Financial services and Terminal customers, Growing the existing business and
providing leadership to the sales Teams and Partners in the assigned region.
Responsibilities
- Effectively Drive Customer Obsession Initiatives
to drive NPS in the Regions - Provide the Positive leadership and
Energy and attitude to the sales team below them to drive the People and
Performance Management agenda within the Region. - Drive innovative Regional Business Strategies to
drive the set Business KPIS on Monthly, Quarterly and Yearly Targets. - Effectively implement market penetration strategy
in the trade for the assigned Targets - Drive Acquisition of new customers and enforcing
the compliance standards - Drive Effective execution Tactics to Ensure 100%
adherence to Sales Force Effectiveness routines and tools both
individually and the team - Grow Right Execution daily scores for the region
month on month - Assistance with the change management process
within the teams and the business - Ensure all revenue targets are achieved
- To ensure all agent outlets are consistently
audited - Drive Trade Compliance on Safaricom Branding
Standards by enforcing the PICOS within the assigned Region - Develop working relationships with other stake
holders within assigned region. - Develop sales programs aimed at swift and
efficient market penetration. - Ensure effective and efficient reporting is done
within the teams/market - Demonstration of Coaching for performance with
teams - Rigor in demonstrating compliance on regulatory
and internal policies
Qualifications
- Degree in a business-related
discipline - Must have at least 10 years
working experience in a sales environment, of which 5 years should be in
an FMCG/Telco Industry- 2 years’ experience on People management - Excellent knowledge of
Safaricom products and services - Excellent written and verbal
communication skills (articulate) coupled with good listening and critical
reasoning skills - Proactive, confident, energetic
and able to work under pressure with a positive attitude and use good
organization skills - Must be willing to work
anywhere in the country
How to Apply
M-Pesa Africa: Local
Acceptance Manager – (21000587)
We are pleased to
announce the subject career opportunity within Commercial (M-Pesa Africa) reporting
to the Senior
Manager-Business Payments.
Role Description
M-Pesa, is a pioneer and
global market leader in mobile money. From starting in 2007 as a convenient
means by which the unbanked and underbanked can send money digitally, M-Pesa
has now grown to offer millions of customers financial services, enterprise,
merchant, and retail solutions. We are proud of our work in enabling the
digital economy in our markets, and in driving financial inclusion.
M-Pesa is now making
strides to strengthen its offering to businesses in our operating countries,
making it easier for them to get onboarded and to accept M-Pesa payments across
channels, including in-store payments, online payments, and payments through
social media.
In your role, you will
be driving M-Pesa’s “local payments acceptance” strategy and products. Your
responsibilities will centre on driving the strategy and the solutions to
support the acquisition and onboarding of businesses across our 7 M-Pesa
markets. This includes strategic tasks such as deep-diving into the competitive
landscapes of each country and understanding the needs of businesses and
consumers, as well as tactical tasks such as digitizing and streamlining the
on-boarding process for merchants across our 7 markets and driving the
development of acceptance methods for merchants.
You are expected to work
together with your commercial counterparts in each of the local M-Pesa markets.
You are expected to share best practices, contribute to their strategies, and
take responsibility for deliverables. You will also serve as the “linchpin”
between the technical product teams and the commercial teams in the M-Pesa
markets.
You will play a pivotal
role in enabling over 50m M-Pesa customers to pay for goods & services with
M-Pesa, and growing our base of over 300k businesses that accept M-Pesa.
Responsibilities
Catalyze merchant growth
in each market:
- Co-create the business plans and drive advocacy
with regional CEO for merchant acquisition and engagement budget, develop
acceleration plans. - Trusted advisor to M-Pesa Heads: share pricing,
product, and execution best practices from across the M-Pesa footprint. - Drive a level of rigor across markets in running
the merchant business through monthly forums, ad-hoc workshops, etc.
Develop and Own Local
Acceptance Proposition and Roadmap:
- Oversee digital self-onboarding and MSME online
(payment links, shop front, QR, etc.) strategy and delivery. - Drive the thinking around the local developer
community and create an ecosystem around open APIs and the business
homepage. - Drive the merchant super app roadmap including
prioritization and unblocking issues for the team of squads incl. POs,
ensure co-creation with the SFC team. - Liaise with the financial services team to design
and launch merchant credit, insurance, and savings solutions in-app. - Reimagine the business portal to cater to business
(MSME to global corporate) needs, drive execution in partnership with the
SFC team. - Create the merchant rewards strategy in
partnership with loyalty colleagues and drive execution within the
merchant product suite. - Drive multi-acceptance and POS strategy and
execution for local businesses (MSME/gov/nat corporate).
Develop and drive the
Agent Proposition & Roadmap:
- Reimagine the agent experience via the super-app
channel. - Future-proofing of the agent business model
through engagement and retention including e-commerce, financial services
opportunities, and loyalty schemes. - Lead agent centred research and prototype with
select agents. - Track emerging P2P float sharing and liquidity
management models.
Qualifications
Apply if you have:
- Bachelor’s degree is required, a master’s degree
in a related field is preferred. - 7+ years of professional experience with at least 5 years in
payments and/or mobile money/merchant acquiring. - Extensive budgeting experience.
- Expertise in developing partnerships with third
parties. - Experience driving product roadmaps and working
with agile squads in product development. - International experience and multicultural
sensitivity. - Analytical bent of mind, a structured thinker with
strong business acumen. - Self-starter with exceptional people,
presentation, and communication skills. - Solid influencing and negotiation skills.
- Passion for, and commitment to driving mobile
money growth and innovation.
We are happy if you
have:
- Agile certification.
What you can expect from
us:
- We live the spirit values of M-Pesa Africa:
Customer Focus; Innovation; Experiment & be bold; Teamwork. - We believe in a fair and robust interview process
- We have a robust flexible total reward scheme
- Dedicated support and mentoring/coaching
- Opportunity to develop and progress – plus a solid
dedication to work-life integration. It all means you’ll have everything
you need to advance your career and achieve your full potential.
How to Apply
Technical Lead – Digital
Channel Analytics, Digital Identity and Security – (21000206)
We are pleased to announce the following vacancy in
the Digital IT Department within the Technology
Division. In keeping with our current business needs, we are looking for a
person who meets the criteria indicated belowDetailed Description
Reporting to the Software Engineering Lead, the role
holder is required to research and design the most robust security architecture
for Safaricom Digital Channel Projects and Platforms. Work closely with all
organization security and risk groups and solution architects. Providing
technical guidance to front-end and back-end engineers on security items and
best practices. Make sure applications comply with industry security standards
as required. Make sure data is secure with the required accessibility and
encryption. In liaison with digital product owners, lead in the digital
technical delivery of channel security strategy development and execution.
Develop a “digital” identity strategy for the digital platforms and
implementation & operations plan. Put the logging mechanism for every
activity in digital channel applications and conduct a regular audit. Collect
logs from every component, including all transactions and each API call, to put
centralized monitoring in place.
Responsibilities
- Regular team and one-on-one engagements
- Build the technical digital skillset according to
the fit for future program - Team technical leadership and performance
management - Provide technical leadership in architecture and
providing oversight on implementation; designing programs that drive
channel digital analytics, security and identity. - Provide leadership in evaluation, recommendation
and documentation of current and proposed changes to system and application
processes pertaining to digital channel analytics, security and identity. - Lead will review, propose, document and publish
design and standards that will guide in implementation of digital channel
analytics, security and identity. - Guide the organization develop digital channel
analytics strategy in liason with the data management and business
intelligence teams. - Responsible for digital channel analytics
architecture evolution . - Technical lead in delivery of digital channel
analytics in the organisation. - Guide the organization develop digital channel
security and digital identity strategy in liason with the risk and
security teams. - Responsible for digital channel security and
digital identity architecture evolution. - Responsible in delivery of digital channel
security implementation. - Responsible in delivery of digital Identity for
digital channels in liason with the security team. - Responsible for evolving to a micro-services
architecture for all digital solutions and evolving to modern
architectures and frameworks for security and analytics applications. - Responsible for driving the DevSecOps culture
within the chatbot engineering team. - Responsible for giving technical leadership in
CI/CD pipeline automation for security and data engineering on the digital
channels. - Responsible for driving the Agile culture within
chatbot engineering team. - Responsible for coaching all IT members on agile
and ensure all digital products are delivered using agile
methodology - E2E accountability for systems support including
and not limited to MTTR, SLA, individual and global incidents - E2E accountability for building automated
monitoring for all digital channels - E2E accountability for building proactive controls
based on machine learning and similar techniques - Accountable for all developed digital channel
security and identity implementation. - Accountable for digital channel anaytics
implementation.
Qualifications
- Strong knowledge of software architecture.
- Bachelor’s or master’s degree in Computer Science
or a related field - 5-8+ years of working experience in application
and software development, working in application development environment. - Proficiency in a modern coding language such as:
Java, C#, Python, JavaScript etc. - Deep back-end development skills with proficiency
in modern coding languages such as: Java, C#, Python, JavaScript etc. - Understanding of front-end web development
principles and technologies (HTML/CSS) - Machine Learning and data analysis skills.
Capability to apply machine learning automated analytical model building
that helps the machine to identify patterns and make informed decisions
based on that data. - Proven development experience on AWS Cloud, Google
Cloud, Azure Cloud and/or IBM Cloud etc. - Effective communication skills e.g. fluent soft
skills. Strong communication skills; the ability to convey complex
technical details to all audiences - Ability to learn quickly
- Familiarity with CI/CD solutions and DevSecOps
principles - Development experience in agile teams, with strong
product development and collaboration skills. - Must be have experience in developing and
implementing algorithms. - You can create compelling and articulate arguments
to Senior Leadership when presenting or negotiating on projects - Develop an enterprise wide technical strategy to
effectively adopt technologies related to digital identity and security.
How to Apply
DevOps Full Stack
Engineer
We
are pleased to announce the following Position in the Digital
IT Department within the Technology Division.
In keeping with our current business needs, we are looking for a person who
meets the criteria indicated below.
Brief Description
Reporting to the DIT Operations Manager, the
position holder will be responsible for availability, latency,
performance, efficiency, change management, monitoring, emergency response,
security and capacity planning.
Key Responsibilities
- Building software to help operations and support
teams. This entails proactively building and implementing services,
including end to ed monitoring, scripting and automation, modern tooling
and maintenance software - Providing software-related operations support,
including managing level two and level three incident and problem
management - Creating prototypes, designing and building
modules and solutions in an iterative agile cycle, develop, maintain, and
optimize the business outcome - Estimating user and technical stories, designing
and developing code, writing and executing unit and integration tests, and
supporting testing of deliverables against user and technical story
acceptance tests - Performing peer reviews, collaborating with
architects and other developers to produce “just enough” design, and
ensuring that enough technical documentation and training is provided for
reference and operational support - Documenting “tribal” knowledge and constant upkeep
of the playbooks and runbooks to ensure teams get the information they
need right when they need it. - Managing technical debt as part of daily
activities - Developing and executing automation scripts and
maintenance jobs - Conducting peer reviews and maintaining coding
standards - Managing incidents as level two and level three
support - Managing problems as level two and level three support
- Estimating user and technical stories to help
inform and prioritize backlog - Designing modules according to user stories, UX/UI
designs, and technical stories - Developing solutions according to module designs
and deploy using delivery pipeline - Developing and execute unit and integration tests;
support testing against user and technical story acceptance tests - Reviewing design and architecture to guarantee
service availability, performance and resilience - Creating prototypes, designing and building modules
and solutions in an iterative agile cycle, develop, maintain, and optimize
the business outcome - Estimating user and technical stories, designing
and developing code, writing and executing unit and integration tests, and
supporting testing of deliverables against user and technical story
acceptance tests - Performing peer reviews, collaborating with
architects and other developers to produce “just enough” design, and
ensuring that enough technical documentation and training is provided for
reference and operational support
Qualifications
- Master’s or bachelor’s degree in Computer Science,
Information Systems, Business Administration, or other related field - Three to five years of work experience in
programming and /or systems analysis applying agile frameworks - Experience working with agile methodologies, such
as Scrum, Kanban, XP, LSD, and FDD - Experience working with multiple programming and
markup languages, such as Android, IoS, HTML, CSS, JavaScript, Java, Ruby,
SQL, XML, JSON, YAML, and Python, and paradigms such as object-oriented-,
even-driven-, procedural-, functional-, and declarative programming - Strong knowledge of software architecture
principles - Experience working in cloud-native environments
- Professional experience and knowledge of the
Telecommunications industry preferred - Certified Scrum Developer (CSD) preferred
- Competency in UX/UI principles and practices
preferred
How to Apply
https://jobcenterkenya.com/safaricom-jobs-in-kenya-2/
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