2 Customer Care Jobs in Kenya

Hospital Customer Service

(Nairobi)-(Locum
Basis)-2 Positions

Ital GLOBAL – We
are a comprehensive Human Capital and Quality Management Consultancy firm
dedicated to helping organizations just like yours with their HR and Quality
Management requirements. We believe in creating productive and fruitful
relationships with our clients by adding value to your business to ensure that
you get the very best return on your Human Capital spend. Our Human Capital
solutions, advice and guidance are uniquely designed and shaped around your exact
requirements and objectives. They will fit with your culture and the business
challenges that you currently face

We are looking for a
confident and self-motivated individual who is looking for a customer service
opportunity.

About the Client:

A leading Kenya based
healthcare private facility that continuously strives to enhance the treatment
experience of all their patients. It follows the best infection control
protocols to avoid any interaction in our patients.

The center is run by a
well-trained and professional team. The facility ensures that all the national
guidelines are followed thoroughly without compromising the quality while
providing holistic care for these patients.

Job Requirements

Bachelor’s Degree in
Communication, Public Relations, Marketing or any related course.

Customer Service experience: 6 months-1
Year would be an added advantage.

Attained a C+ or higher
in your KCSE

Proficient in Microsoft
Office.

Competencies and
Skills Required

• Excellent
  communication and presentation skills.


• Enthusiasm
  and Reliability


• Ability
  to multi-task.



• Vibrant
  and people-oriented


• Ability
  to work under pressure

Job Responsibilities.

• Maintaining
  a positive, empathetic and professional attitude toward customers at all
  times


• Communicating
  with customers through various channels.


• Vast
  product knowledge.


• Ensure
  efficiency of the customer service process.


• Ensure
  customer satisfaction through the provision of professional customer
  support.


• Develops
  and maintains strong relationships with customers by providing support,
  information, and guidance


• Provides
  excellent customer service by responding promptly to customer inquiries,
  questions, acknowledging concerns and resolving complaints.


• Maintain
  a high profile in the day to day operations.


• Answer
  all incoming calls and redirect them or keep messages.


• Performs
  other related duties as assigned.

How To Apply

Interested applicants
should send their detailed CV and Cover Letter quoting the job title (CUSTOMER
SERVICE-LOCUM) as subject to reach us not later than 10^th November 2021 to td.cocareers@italgloballm stating the current pay and expected salary. Only the
shortlisted candidates will be contacted. Interviews will be conducted on a
rolling basis.

https://jobcenterkenya.com/2-customer-care-jobs-in-kenya-5/